Volkswagen of Downtown Chicago - Service Center

Everyone was very friendly and helpful. I will definitely go back there again when I need my car looked at again. Thank you very much. go back there again when I need my car looked at again. Thank you very much. More

Outstanding service and quality customer service as well much appreciated. I would definitely recommend to a friend. Miguel made my experience awesome all things considered! much appreciated. I would definitely recommend to a friend. Miguel made my experience awesome all things considered! More

Excellent in every way. Thanks especially to the service manager. You can’t beat free pick up and return from my private home.. Thank you again. manager. You can’t beat free pick up and return from my private home.. Thank you again. More

My vehicle AC system went out on my 2018 Atlas and Mike and his team worked vigorously to get the job done and get me my vehicle back in a timely manner! Great job!! and his team worked vigorously to get the job done and get me my vehicle back in a timely manner! Great job!! More

Luis Tinoco was professional and kept me informed. My car was repaired the same day and I received a ride home and returned by Lyft. was repaired the same day and I received a ride home and returned by Lyft. More

Great service team, great service! Luis took care of all the questions we had coming in and the car came back looking and driving great (always love the exterior wash!). the questions we had coming in and the car came back looking and driving great (always love the exterior wash!). More

Great experience. My car trouble was diagnosed quickly and completed on time. Was kept in the loop regarding the delay and was not kept waiting too long. and completed on time. Was kept in the loop regarding the delay and was not kept waiting too long. More

I appreciated the valet service for pick up and drop off of my car for recall service. of my car for recall service. More

Adam K. is the only reason I keep coming back to DTVW for service. Excellent service experience, provides the best available service options, communicates well, and completes to work ahead of estimated tim service. Excellent service experience, provides the best available service options, communicates well, and completes to work ahead of estimated time. More

Miguel was great-he has been my Service contact for several years. He is very responsive and gets things done quickly. several years. He is very responsive and gets things done quickly. More