Volkswagen of Downtown Chicago - Service Center

They were cool and very helpful. The service department did everything under the sun to make sure I was satisfied. A few bumps was came upon but we were able to get over those with ease. did everything under the sun to make sure I was satisfied. A few bumps was came upon but we were able to get over those with ease. More

Bill Dolan was excellent! He did exactly what he said. Mr. Delgado's customer service, however, left a lot to be desired. I found my experience with him to be rude, condescending, and contrary to the conv Mr. Delgado's customer service, however, left a lot to be desired. I found my experience with him to be rude, condescending, and contrary to the conversation I had with Mr. Dolan. It was indicative of my previous complaints. More

Excellent service and communication. Mike S. was great to work with and went out of his way to provide excellent customer service and make it an easy service visit. to work with and went out of his way to provide excellent customer service and make it an easy service visit. More

I had a nice experience. I waited on my car to be serviced and the wait time was shorter than I expected which was nice. My service advisor was polite and thorough. The car wash is a nice added treat serviced and the wait time was shorter than I expected which was nice. My service advisor was polite and thorough. The car wash is a nice added treat. Excellent job. Thank You More

Mike was great! He didn’t pressure me into doing anything extra and was honest about what was needed. I appreciated his honesty and explanations and for that reason I will come back for all of the recommende extra and was honest about what was needed. I appreciated his honesty and explanations and for that reason I will come back for all of the recommended services needed. More

Excellent service, very thorough. My vehicle drives smoothly. I am thankful for the service techs who worked on my vehicle. They are the best. Thank you. smoothly. I am thankful for the service techs who worked on my vehicle. They are the best. Thank you. More

Great customer service, they kept me up to date with what was going on with my car. Even did a ride along to solve the problem. was going on with my car. Even did a ride along to solve the problem. More

The gentleman that helped me was great, I’d work with him again. However, my car was damaged in the car wash. I had to wait for the new part to come and then drive back to have it installed. I also notified again. However, my car was damaged in the car wash. I had to wait for the new part to come and then drive back to have it installed. I also notified the technician that my tire pressure light kept coming on. I was told the tire was fine. A week later the light came in again. I took my car to discount tire and was told a nail has been in the tire. I had to have it replaced. This could have been a disaster. Please thoroughly check next time. More

It took all day for minimal services. After all of that, my brakes are still squeaking despite that being the one thing I told them I really wanted fixed. They also rotated my tires, and now one of my tires my brakes are still squeaking despite that being the one thing I told them I really wanted fixed. They also rotated my tires, and now one of my tires says it’s low on air. I’m not really sure how that happens after you do a full vehicle inspection. I will go to a different dealership next time. More