Volkswagen of Downtown Chicago - Service Center

Give a lot of run around for the last 10months. My car have been in and out of their shop for the last 10 months and my car has not been fixed.. have been in and out of their shop for the last 10 months and my car has not been fixed.. More

Was in for oil change had 9am appointment drove in and waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready maybe 4pm I was told I get there at 4:30 and still wait for Adam to help he sees me and walks off and doesnt return another rep Miguel ended up helping while I wait another 30 minutes for my car to come down that was supposedly ready. Bad experience wont return. More

Jaymi , my service adviser, was very friendly and professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. More

Great service department; Miguel kept me well informed. Shuttle service greatly appreciated. Repair was prompt once the part arrived. Would recommend this dealership to anyone interested in a VW or Honda. Shuttle service greatly appreciated. Repair was prompt once the part arrived. Would recommend this dealership to anyone interested in a VW or Honda. More

Bill was very friendly and accommodating. When there was a problem with the service department he went above and beyond to remedy the situation. I will be returning here for all my car services. a problem with the service department he went above and beyond to remedy the situation. I will be returning here for all my car services. More

Preston, Shaun, and Bill were amazing in assisting me when purchasing my new Atlas Cross Sport along with help assisting immediately with any issues with the vehicle. when purchasing my new Atlas Cross Sport along with help assisting immediately with any issues with the vehicle. More

Awesome Service Dept!! Was in an out earlier than expected! My Atlas was Cleaned up and waiting for me. Always happy to stop bye the Dealer. Top notch Dealer!! Mike Z GM stopped by to make sure ever expected! My Atlas was Cleaned up and waiting for me. Always happy to stop bye the Dealer. Top notch Dealer!! Mike Z GM stopped by to make sure everything was going well!! Thanks to everyone who helped get my 2021 Atlas back on the road. More

If I could give zero stars I would. I went in with a check engine light and they told me after 24 hours to check what the light was for (they didn't do any actual inspection and still charged me $190 to check engine light and they told me after 24 hours to check what the light was for (they didn't do any actual inspection and still charged me $190 to read the check engine light) that I needed $800 worth of fluids and $1500 for a cracked charcoal canister for the EVAP system. I had just gotten this repaired and they told me the part would not be under warranty, the vehicle was not safe to drive, and if I didn't want to put the money into the car I should just sell it to them. I took it to the shop where I originally got the EVAP system fixed and they did a full inspection and found that the issue was I was missing a rubber ring in my gas cap. It was $37.... The VW of Downtown Chicago tried to charge my $2500 and convince me my car was undrivable when all I needed was a rubber ring. The fact that they went out of their way to try to get me to sell them my car, make me think it was a safety matter, and lied to me about the warranty is absolutely manipulative and unacceptable. I would never recommend anyone go there. More

The customer service given was mediocre! I worked with Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to call him several times for an update and to pick up my car. More

My personal items were taken out of my glove box. Very saddened and disappointed. Unprofessional and the manager BILL never did call me back. My belongings should never have been touched or taken. saddened and disappointed. Unprofessional and the manager BILL never did call me back. My belongings should never have been touched or taken. More