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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,541 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,541 Reviews of Volkswagen of Downtown Chicago - Service Center
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August 24, 2021
The customer service at the service department is amazing i enjoy the treatment i get from everyone that works there, i suggests coming in earlier to cut down some of the waiting time. i enjoy the treatment i get from everyone that works there, i suggests coming in earlier to cut down some of the waiting time. More
by 8830ORTEGAMIGUEL
Verified CustomerEmployees Worked With
Adam Khamsot
August 23, 2021
From making the appointment to picking up my car, they made the entire process very easy. Also the constant communication made me know I made the right decision on where to service my VW made the entire process very easy. Also the constant communication made me know I made the right decision on where to service my VW More
by alexknut
Employees Worked With
Adam Khamsot
August 21, 2021
I like the service technicians. However, I have some additional questions about my vehicle. First, I was informed that the almost $400 battery that I purchased has a five year warranty. Should I have re additional questions about my vehicle. First, I was informed that the almost $400 battery that I purchased has a five year warranty. Should I have received something indicating this? Second, I emailed Miguel to inform him that sometimes I receive errant false readings from my dashboard indicator. For example, I had just came to DTVW to have the battery in my remote changed. However, afterward I started receiving a message that I needed to change the remote battery? If there is a problem with the dash indicators, I would like to confirm this before the car is no longer under warranty. Third, I had the brake fluid changed given that the pedal feels a little low. I was informed that changing the brake fluid was one way to address the problem. Please advise how frequent this should be done? Finally, I already had left a message for Miguel before seeing this review. I have some additional questions regarding my vehicle. However, I have not received a follow up to my call as of this review. I would appreciate a return call. More
by APRILSTEELS
Employees Worked With
Miguel Meza
August 20, 2021
I found the waiting area very clean and wifi very strong. Good when you are waiting 2.5 hours for your car to be serviced. I liked the service manager- he gave me a time estimate to complete the job, and st Good when you are waiting 2.5 hours for your car to be serviced. I liked the service manager- he gave me a time estimate to complete the job, and stuck to it. I just do not understand why it takes 2.5 hours for a standard service call. More
by WSOLOCHEK
Employees Worked With
August 20, 2021
Service was terrific, atypically communicative for a service department which is refreshing. Heberto was great, service was timely, and I always knew what was going on. service department which is refreshing. Heberto was great, service was timely, and I always knew what was going on. More
by BECKYJMF
Employees Worked With
Other Employees :
The woman in service, didn't catch her name; super nice
August 20, 2021
i brought my car in to be service for the floor shift when i put in in drive it some time goes in nutrunie now my brakes are graps real hard and it pulling like some wrong with my tranmission it was not when i put in in drive it some time goes in nutrunie now my brakes are graps real hard and it pulling like some wrong with my tranmission it was not doing it before it was driving fine it jurk when driving never did before ms. hall and a dent in the front left finder More
by halljackie865
Employees Worked With
August 19, 2021
Excellent service. It is a pleasure to work with Mike Szafraniec, with whom I've worked with in the past He is knowledgeable regarading the needs of the car, he keeps me informed along the way, and, I th Szafraniec, with whom I've worked with in the past He is knowledgeable regarading the needs of the car, he keeps me informed along the way, and, I think, he understands my relationship to my car. Thank you, Sara More
by SSUPERFINE
Employees Worked With
August 19, 2021
I'd recommend for the convenience of the location downtown Chicago. However, I requested some coupons to be applied and I was not given the best coupons they could offer. I understand they're very bu downtown Chicago. However, I requested some coupons to be applied and I was not given the best coupons they could offer. I understand they're very busy and try to service as many clients as possible but that's sometimes at the expense of service. Also, there was no water offered in the waiting room! More
by JBT
Employees Worked With
Miguel Meza
August 18, 2021
Mike was very helpful and very pleasant to work with. His customer service is outstanding. The dealership was very accommodating to my time frame for having the work completed. customer service is outstanding. The dealership was very accommodating to my time frame for having the work completed. More
by DKGUENTHNER
Employees Worked With
