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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,606 Reviews
Call Service Center (312) 614-0196

1,606 Reviews of Volkswagen of Downtown Chicago - Service Center

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January 07, 2022

Very comfortable and warm. I like the communication when they let me know my vehicle ready More

by NJONES89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 07, 2022

Professional and thorough. Brought car in and service was promptly completed! Will be back for my next scheduled service!! More

by NOTEKSKILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
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Jan 07, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

January 01, 2022

I would not return here even though it's closer than the dealership I purchased my VW from. I guess you need to know the owner to get good service or a loaner. More

by NOSAJ66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Dolan, Adam Khamsot
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Jan 18, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Bill Dolan 312-628-4848

December 31, 2021

Very friendly and prompt service. I would recommend vwdt. They did an additional valve cleaning at no charge which made me feel it was done correctly More

by JASON.MOTANKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Jason, Thank you for your business and this review. We're happy to hear Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 30, 2021

I trust my service rep Adam. Helpful, kind, understanding. Been using for my car for service for years. More

by PR10407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 30, 2021

Incredible customer service. My customer service rep did a great job; quick and thorough; and most importantly very nice More

by UFIGUJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

December 29, 2021

Awesome customer service. From the second we walked through the doors we were greeted immediately. Everyone had a smile on their face and everyone was happy. Made us happy. Service was great. Told Jo More

by c2vlogistics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sheehy
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Dec 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

December 28, 2021

Excellent service, excellent customer service, very comfortable waiting area. Work is performed expeditiously; a little pricey. More

by ALFREDOG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

December 21, 2021

Very polite team. Always welcoming smiles and words. Assisted in a prompt manner upon my arrival. More

by TAYLORGIRALDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2021 -

Volkswagen of Downtown Chicago responded

Taylor, We are very happy to hear Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 17, 2021

Great Service team. Thorough communication, good recommendations, and quality service delivery. Always my first choice. More

by TEEJOANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Dec 17, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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