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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,518 Reviews
Call Service Center (312) 614-0196

1,518 Reviews of Volkswagen of Downtown Chicago - Service Center

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September 23, 2021

Adam was great with updates and made my service visit seamless. Always a quick easy visit, one of the best advisors on their team! More

by Imarchan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Sep 23, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to leave us this great review! We're thrilled to hear that you had such a positive experience here with Adam. We appreciate your business here at Volkswagen of Downtown Chicago.

September 22, 2021

Was satisfied with both my sales person John and Adam in service. Both were very professional More

by Oj414y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sheehy, Adam Khamsot
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Sep 22, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and Adam met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

September 22, 2021

Excellent service, minimum time waiting for check in or pick and Lyft to retrieve car Good job More

by llang944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 21, 2021

Very satisfied with your service and friendly and professional service from Adam, my service advisor More

by davidcolliscpa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Sep 21, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 20, 2021

Excellent service from Mike. Proffesional, courteous and prompt. Would reccomend to anyone requiring VW service. More

by greg1315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Greg, for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

September 20, 2021

I can always count on these guys to do a great job on my car. If they fix their service times, it'd be perfect. More

by MUAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Volkswagen of Downtown Chicago responded

It's great to hear that Mike was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

September 20, 2021

I am STILL Waiting for repir my car an waiting and waiting and my car is no good More

by mayte469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Volkswagen of Downtown Chicago responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 18, 2021

In addition to annual service, we needed a repair to the transmission. The work was timely, and the transmission now works well. Unfortunately, the garage manager where we park found scratched paint the nex More

by mhyman420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan, Miguel Meza
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September 17, 2021

There was a slight hiccup with my scheduling and it wasn’t showing in the system; however, when I showed up and it wasn’t reflecting I had an appointment, they still saw me. Customer service is their s More

by CHRISTOPHER.REEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Sep 19, 2021 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

September 16, 2021

Miguel had worked it all out for me and make sure I got a loaner. More

by Meech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
Report | Print
Sep 16, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Miguel and our team were able to help, and we hope to see you again!

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