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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,518 Reviews
Call Service Center (312) 614-0196

1,518 Reviews of Volkswagen of Downtown Chicago - Service Center

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October 12, 2021

Service man quoted me $11,000 for service. This place is a joke. I will never be back More

by DAKOTAX22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Herberto Delgado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Oct 29, 2021 -

Volkswagen of Downtown Chicago responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

October 12, 2021

They always awesome when taking care of my car. Always Great staff and great service More

by Jackie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Oct 12, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Jackie, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 11, 2021

Great friendly service from beginning to end. I initially came in the evening during the week unaware I had to leave my car overnight and they gladly rescheduled. They were informative after service was c More

by JERICKISLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Herberto and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

October 08, 2021

Great service! Very kind people and clean area! The restroom are very clean! Nice lounge as well! More

by ROSASANTONIO80
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
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Oct 10, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Rosa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

October 08, 2021

Great service! Miguel was fantastic and very accommodating. Communication was very clear and proper expectations were set from the second I walked in the door. More

by PETERJAMES.MEDINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Oct 10, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Miguel met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

October 06, 2021

Luis is a great service person. I appreciate his patience and the clarity with which he explained my service. He went above and beyond and took responsibility to make sure my vehicle was in great order. More

by EMILY.DOVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to hear that Luis provided you with such a positive experience! We sincerely value your business, Emily, and look forward to your next visit.

October 06, 2021

Joanna she amazing Person and she help me thank you for everything. And she Very respectful More

by muhammad.tanbour
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Gerardo Negrete
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Oct 06, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Joanna and our team, and for taking the time to leave us this wonderful feedback!

October 05, 2021

I was way out of town, in Chicago, with a cracked wheel. They helped me out big time by trying to seal it with bead sealer. They took me without an appointment and didn’t charge me because no one was sure i More

by DJLITZAS96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for taking the time to leave us this great feedback and five-star rating!

October 05, 2021

Appreciate the great service from Miguel Meza and the rest of the team. Got everything I needed done including tracking down a replacement for a cracked taillight. More

by BRAD.WEILAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
Report | Print
Oct 05, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, Brad. We work hard to make sure our guests have a great experience. We will share your comments with Miguel and our team, and we look forward to working with you again.

October 05, 2021

I had a great experience with a Great product specialist and manager great experience overall. More

by DEKADERSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boris Nikolov, Braden Carson, Matt Kutyna
Report | Print
Oct 05, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We look forward to having you as one of our valued customers for years to come.

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