Volkswagen of Downtown Chicago - Service Center

Adam was helpful and efficient. He kept me updated and was able to get me back in my car quickly despite needing to order in a part. Just wished they had a loaner service He kept me updated and was able to get me back in my car quickly despite needing to order in a part. Just wished they had a loaner service More

This dealership is very organized, and they listen to me to look into not only the problems that I called about, but also the new issues that I just remembered. I am taken seriously, and the issues are all to look into not only the problems that I called about, but also the new issues that I just remembered. I am taken seriously, and the issues are all addressed. They get me a Lyft to get home/work and then to pick me up again, and the car is always washed! What more would I want! More

Excellent service. Always pleased with results. They have my complete trust. Been going to them since 2003. Always pleased with results. They have my complete trust. Been going to them since 2003. More

I worked with Hiberto. He really worked hard to help with financing to help make my repairs affordable. He was on it in regards to my repairs being done in a timely manner He really worked hard to help with financing to help make my repairs affordable. He was on it in regards to my repairs being done in a timely manner and making sure I had a ride to work. He was friendly and personal. More

We were pleased with the service. Congenial, professional people who attended to us. We will be back! Congenial, professional people who attended to us. We will be back! More

Great service. Reasonable prices. Efficient. I like my service guy and I trust the dealership. Reasonable prices. Efficient. I like my service guy and I trust the dealership. More

This is my second trip into Volkswagen of Downtown Chicago, and I am more than happy with their service team! They took the car in quickly, kept me well informed on its status, and the pick-up process Chicago, and I am more than happy with their service team! They took the car in quickly, kept me well informed on its status, and the pick-up process was incredibly efficient. I am quite happy to keep coming back here for service. More

They are horrible at communication and follow-up with customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I n customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I noticed issues. I brought it back to be serviced and waited 3.5 hrs so they could “diagnose” the problem, only to be told I would have to bring it back. I was told I would hear something back from the manager that week however it took for me to call almost two weeks later to get an update on my vehicle. I was told bring it back in so that they could fix one issue (because they got the parts in) and that they would have to “diagnose” the other issue (again) which I was told had already been done in the 3.5 hrs I waited the first time. Poor service. More

Preston was excellent in trade discussions and options. He was very detailed in explaining the vehicles option. He was very detailed in explaining the vehicles option. More

Service was started quickly. Arrived prior to my appointment and was accommodated right away. They also have a contract with Lyft to take you home or to another destination. Was Arrived prior to my appointment and was accommodated right away. They also have a contract with Lyft to take you home or to another destination. Was kept in the loop on what was happening and of any found issues. Highly recommend. More