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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,603 Reviews

1,603 Reviews of Volkswagen of Downtown Chicago - Service Center

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March 23, 2022

I have been taking my car here since I purchased it. Usually get a diagnostic report on the status of my car. And a car wash. Spent almost $500 for oil change & spark plugs? Not good. More

by CHRISMARS33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Meza
March 21, 2022

I have been to this dealer multiple times for service and every time it has been an excellent experience. More

by msantana311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 21, 2022

Excellent service. Adam and Val were very accommodating and found all my issues with my Atlas. More

by Bob W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Val, Adam Khamsot
Mar 22, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that Adam and Val were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Bob, for choosing Volkswagen of Downtown Chicago!

March 16, 2022

The dealership is extremely organized and the staff is very professional. I was very happy with the service that I received. More

by PAUL.HOUCEK
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 16, 2022 -

Volkswagen of Downtown Chicago responded

Thank you, Paul. We appreciate your business and our team looks forward to serving you again soon!

March 14, 2022

Mike Fzafraniec is the best, he is very informative and provides great services. Service is efficient More

by SCOTT7260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, Scott, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 12, 2022

Both service advisors who helped me were responsive and professional! Thank you Adam and Mike!! More

by KTHIER12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
Mar 14, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for Adam and Mike! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 11, 2022

The online tool was simple to schedule an appointment and they completed service within the estimated time frame. I would recommend this dealership for any service needed for your vehicle. More

by BFALZETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
Mar 14, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

March 11, 2022

Great service! They identified a few key things to fix and gave me good future service recommendations for my 2012 Beetle. A few days later they gave me back my car More

by SHERIKILLACKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Mar 14, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

March 10, 2022

Your team and services are awesome and professional. You all never let us down! Happy family with a great running VW! More

by Carli B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan, Miguel Meza, Fernando Castaneda
Mar 11, 2022 -

Volkswagen of Downtown Chicago responded

Carli, thank you for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

Mar 11, 2022 -

Carli B responded

You got that right, especially when we come purchase that beautiful Atlas Cross Sport, thanks to my son 🤗

March 09, 2022

Outstanding service from Adam- kept me updated and explained everything very clearly. Car looked great and service was fast. More

by COFFEYBW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Mar 09, 2022 -

Volkswagen of Downtown Chicago responded

We are very happy to hear Adam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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