Volkswagen of Downtown Chicago - Service Center

I brought my car in because I had a screw in the tire. I was told I needed to replace the tire, which was very expensive. I was not informed that the tire I needed was exclusively available through a VW d I was told I needed to replace the tire, which was very expensive. I was not informed that the tire I needed was exclusively available through a VW dealership and wasted my time going 3 other places trying to find the tire at a better price. At the third place they person helping me noticed the screw had not actually punctured the tire and was just wedged in the tread and the tire did not need replacing at all. More

Good overall. Long wait time to retrieve the car after it was completed. I would recommend VW. Long wait time to retrieve the car after it was completed. I would recommend VW. More

Great people like jaymi , with good service, I recommend for friends and family Thank you for friends and family Thank you More

Always feel well taken are of here and always make sure to get my service done at this location. to get my service done at this location. More

The work here was done on time. Clean. Very friendly. I would use them again and I would recommend them to others Clean. Very friendly. I would use them again and I would recommend them to others More

Excellent Service and Team, I've been coming here / back again for years now, on my 3rd VW. again for years now, on my 3rd VW. More

They are very flexible on when we bring in the car. The work appears to be perfect. They are always courteous. The work appears to be perfect. They are always courteous. More

Very clear on the service and expectations. The team also seemed willing to step in and help out as needed. The team also seemed willing to step in and help out as needed. More

Adam is the best. He always goes above and beyond to take care of me. I can’t ask for anything more in a service advisor. He’s very calm and collected and cordial. He He always goes above and beyond to take care of me. I can’t ask for anything more in a service advisor. He’s very calm and collected and cordial. He always treats me with respect and I feel my car is in great hands. Thanks Adam! More

The service rep kept me informed every step of the way. The dealership could be better organized when delivering the car after service-wait time to pickup car was nearly 30 minutes. The dealership could be better organized when delivering the car after service-wait time to pickup car was nearly 30 minutes. More