Volkswagen of Downtown Chicago - Service Center

Although the repair was done incorrectly at first, the team went above and beyond to make sure it was done right and they made it worth my time. team went above and beyond to make sure it was done right and they made it worth my time. More

It was a good experience, I appreciate that they made sure we got tooken care of sure we got tooken care of More

Worst visit ever. Oil drain plug not secured so that car leaked oil! Car filthy with grease/greasy hand prints inside and out! Oil drain plug not secured so that car leaked oil! Car filthy with grease/greasy hand prints inside and out! More

after all these months, am still waiting for my spare key to be processed , Neil is managing it to be processed , Neil is managing it More

It took over 3 hours for an oil change and the car wash was down. Disappointed that I wasn’t informed of this before coming in for a set appointment was down. Disappointed that I wasn’t informed of this before coming in for a set appointment More

Consistently above and beyond service and experiences! They really know their stuff! Thank you for the exceptional service!! They really know their stuff! Thank you for the exceptional service!! More

It was a very quick turnaround time. They have very friendly staff. Easy scheduling Cost effective They have very friendly staff. Easy scheduling Cost effective More

Upon picking up my vehicle after 3 months and after paying over $4,000 I noticed my Rockford Fosgate powered subwoofer was inoperable in rear with wet substance inside reported to Louise same day we ex paying over $4,000 I noticed my Rockford Fosgate powered subwoofer was inoperable in rear with wet substance inside reported to Louise same day we examined together and he denied responsibility was possible. After having bestbuy evaluate issue they to see if there was loose wire or something overlooked they told me that it was blown...HOW paid almost $500 for speaker had it less than a year never an issue until the Volkswagen repair. I called Louise told him I wanted to speak to manager and he requested I allow him to talk to him first and that he would call back with response... still not a word many weeks later. More

Had to schedule pickup twice and on the day it was late with incorrect information. with incorrect information. More

Miguel at service is good to me and take care very well I want to say thank you want to say thank you More