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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,517 Reviews
Call Service Center (312) 614-0196

1,517 Reviews of Volkswagen of Downtown Chicago - Service Center

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February 09, 2022

We worked with Mike who was wonderful. He was attentive, informative, and was entirely transparent. More

by Jcerasuolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Mike and our team here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 07, 2022

Great service at a great price. Will always use this dealer for all service work and repairs. More

by ALAN.YAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Dolan
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Feb 08, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review, Alan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

February 05, 2022

Excellent service and fantastic staff always meeting my needs and expectations. I am more than pleased More

by ZCRABBE8001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
Report | Print
Feb 06, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 05, 2022

Didn’t fix my problem I bought it in for in charge me to much for labor More

by EARLHARTLY.7832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Khamsot
Report | Print
Feb 22, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear, Earl, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to reach out to Bill Dolan at 312-628-4848 directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 03, 2022

Professionalism and very knowledgeable about the products. I appreciated the ease of the process and the time it took to complete the deal. More

by KIM.MILLSAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun - sales and Nick R - finance, Mark Newton, Preston Sokol
Report | Print
Feb 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review, Kim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

February 03, 2022

Professionalism and very knowledgeable about the products. I appreciated the ease of the process and the time it took to complete the deal. More

by KIM.MILLSAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun - sales and Nick R - finance, Mark Newton, Preston Sokol
Report | Print
Feb 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you, Kim! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 02, 2022

Best service in Chicago, Montserrat was very helpful and professional. Very quick and easy service. More

by MOLVERA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Montserrat Garcia
Report | Print
Feb 02, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 01, 2022

Miguel was great to work with! Very professional and great experience . My car feels brand new. More

by PAYTONOROZCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Feb 01, 2022 -

Volkswagen of Downtown Chicago responded

We are very happy to hear that Miguel provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 31, 2022

The service worker was patient and worked with all my concerns. Getting my car serviced was done very professionally and In a timely manner. More

by flowalkerharris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We truly appreciate the five-star review!

January 26, 2022

Car is still making the same sound that it was before I left, sent the sound byte in to the tech that I worked with that day as well as called. Have not heard back from him, 1000+ dollars later, car still More

by micheleantoinette21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Meza
Report | Print
Feb 11, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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