Volkswagen of Downtown Chicago - Service Center

This is my second trip into Volkswagen of Downtown Chicago, and I am more than happy with their service team! They took the car in quickly, kept me well informed on its status, and the pick-up process Chicago, and I am more than happy with their service team! They took the car in quickly, kept me well informed on its status, and the pick-up process was incredibly efficient. I am quite happy to keep coming back here for service. More

They are horrible at communication and follow-up with customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I n customers. They aren’t very honest and like to give the run around. After being told that my car went through a thorough inspection, the next day I noticed issues. I brought it back to be serviced and waited 3.5 hrs so they could “diagnose” the problem, only to be told I would have to bring it back. I was told I would hear something back from the manager that week however it took for me to call almost two weeks later to get an update on my vehicle. I was told bring it back in so that they could fix one issue (because they got the parts in) and that they would have to “diagnose” the other issue (again) which I was told had already been done in the 3.5 hrs I waited the first time. Poor service. More

Preston was excellent in trade discussions and options. He was very detailed in explaining the vehicles option. He was very detailed in explaining the vehicles option. More

Service was started quickly. Arrived prior to my appointment and was accommodated right away. They also have a contract with Lyft to take you home or to another destination. Was Arrived prior to my appointment and was accommodated right away. They also have a contract with Lyft to take you home or to another destination. Was kept in the loop on what was happening and of any found issues. Highly recommend. More

Great service I love the Lyft service to work while your car is being serviced car is being serviced More

Took several attempts to get an update from original service advisor. 2nd service advisor was on the ball and great with updates. service advisor. 2nd service advisor was on the ball and great with updates. More

They was nice and fast and good with the service i will definitely do more business with them definitely do more business with them More

Friendly and great service. Especially Mike from VW service advisor. He will go out his way to accommodate for my complimentary car loaner. service advisor. He will go out his way to accommodate for my complimentary car loaner. More

Adam Khamsot and the team @VW Downtown Chicago Service are the best! They take care of my Touareg as if it’s their own and keep it running like when it was new. Kudos to Bill Dolan for leading such a grea are the best! They take care of my Touareg as if it’s their own and keep it running like when it was new. Kudos to Bill Dolan for leading such a great team! More

Excellent, personal service. We knew what to expect and got help beyond our initial need to make our driving experience better. They know VWs and we like that they drive them themselves. got help beyond our initial need to make our driving experience better. They know VWs and we like that they drive them themselves. More