Volkswagen of Downtown Chicago - Service Center

Service advisor Mike Szafaniec was very informative and explained it to me before and after the service Service performance and future service needs. Car was ready before time expected, Pick up driver wa explained it to me before and after the service Service performance and future service needs. Car was ready before time expected, Pick up driver was on time as well. More

Spent a ridiculous amount of money to fix my car so I could get home- a 6 hour drive. I broke down AGAIN 30 minutes from my destination with the same problem your center supposedly “fixed”. The person I could get home- a 6 hour drive. I broke down AGAIN 30 minutes from my destination with the same problem your center supposedly “fixed”. The person I spoke to- I think his name is Luis was AMAZING. He is the only reason I gave you guys 3 stars instead of zero. I would like to know how I took my Volkswagen to a Volkswagen dealer and got completely and totally screwed over and ripped off. Enjoy the 4 grand I spent there cause I’ll never come back. More

Class personified! I really like the way I was taken cared of! They absolutely do the research and they the love the feedback! A great working relationship! How an car I really like the way I was taken cared of! They absolutely do the research and they the love the feedback! A great working relationship! How an car shopping experience should be! More

My experience at Volkswagen was great, they help me get a car, it’s wasn’t exactly the one I wanted but I still got a good quality car thats very reliable and up to date. car, it’s wasn’t exactly the one I wanted but I still got a good quality car thats very reliable and up to date. More

Fixed the flat tire problem but did not reset low tire pressure light. Good service and I got my car back the next day. Aggravating to have to go back someday to reset the tire pressure light. pressure light. Good service and I got my car back the next day. Aggravating to have to go back someday to reset the tire pressure light. More

What they do they do very good, just make sure you know what you want done and what services can wait. That being said they are fast, reliable and communicative. what you want done and what services can wait. That being said they are fast, reliable and communicative. More

Service center was very busy and I felt like the person didn't listen to what I was asking for. I got my scheduled service done, and I needed a door handle replaced for warranty work. I didn't get it repla didn't listen to what I was asking for. I got my scheduled service done, and I needed a door handle replaced for warranty work. I didn't get it replaced because they said they couldn't find the part in my car even though I told them where it was located. Now I have to take it to a different dealership. More

Friendly staff, work performed in promised time period. Comfortable, clean waiting room. Will go back. Comfortable, clean waiting room. Will go back. More

Jaymi is great to work with! Overall service did an amazing job, will definitely be back Overall service did an amazing job, will definitely be back More

Great service by everyone encountered. Kept up to date during the day regarding next steps. Kept up to date during the day regarding next steps. More