Volkswagen of Downtown Chicago - Service Center

Always a pleasure to work with the team in the service department. Very helpful in getting what I needed done to get back on the road. department. Very helpful in getting what I needed done to get back on the road. More

They were a little slow when I dropped off my car - had to wait 30 minutes at least. But other than that, great service! to wait 30 minutes at least. But other than that, great service! More

I would have gave them 5 stars but the construction made it a tad bit hectic! it a tad bit hectic! More

The car place is still getting remodel took along time for my car. Great place. for my car. Great place. More

Miguel was amazing at what he does. I felt completely taken care of and supported. I felt completely taken care of and supported. More

The service manager is the brains of this operation. When the rep did not really capture the issue at hand with the car, he took over and moved things forward. Highly skilled manager of people. When the rep did not really capture the issue at hand with the car, he took over and moved things forward. Highly skilled manager of people. More

Took way to long to get an oil change and had to call in to get my car. to get my car. More

Adam. . who was my service advisor was very professional in explaining everything regarding my auto needs.. my car was repaired and returned in one day.. As . who was my service advisor was very professional in explaining everything regarding my auto needs.. my car was repaired and returned in one day.. As much as I regret dealing with any service department.. this was smooth and efficient More

Professional and personable people made this dealership visit quite the excellent experience to remember forever! visit quite the excellent experience to remember forever! More

I was scheduled an appointment for an oil change at 6 pm, when I got there I was told all service technicians leave at 5 pm and there’s no possible way to get one. If you are going to use an offshore or thir when I got there I was told all service technicians leave at 5 pm and there’s no possible way to get one. If you are going to use an offshore or third party company for scheduling at least make sure they communicate with the service department. The only reason for 3 stars instead of 1 because Mike at the service department was very nice and helpful and gave great service, he was the only reason I came back. Kudos to Mike but for the management that can’t fix the miscommunications with the scheduling— do better. More