Volkswagen of Downtown Chicago - Service Center

Amazing customer service Heberto took me immediately had a tire going flat was able to replace it and get me back on the road I have been a customer for more than 10years and the reason I keep coming back i a tire going flat was able to replace it and get me back on the road I have been a customer for more than 10years and the reason I keep coming back is because Herberto More

I call in to get my remote started fix and it’s going to be almost a month that they haven’t call me back be almost a month that they haven’t call me back More

So far the service department goes out of their way to help and take care of their customers. They go out of their way to answer customers questions comments. help and take care of their customers. They go out of their way to answer customers questions comments. More

Customer service was great! ! Thanks Was checked I at my schedule appt, will schedule again ! Thanks Was checked I at my schedule appt, will schedule again More

Luis was my service advisor and was very helpful. Upfront pricing with no issues. Thank you to everyone who helped me on this one. Upfront pricing with no issues. Thank you to everyone who helped me on this one. More

Always impressed by the level of service - great communicators. And when they don't know answers, they'll ask the service technicians. Not a fan of how long it takes to drop off and pick up cars, b communicators. And when they don't know answers, they'll ask the service technicians. Not a fan of how long it takes to drop off and pick up cars, but thats mostly a function of limited space, normal for downtown Chicago. More

This is a great dealership with an excellent service center. Everything was explained and service was done promptly. center. Everything was explained and service was done promptly. More

Dorry and Julian were so helpful when it came to getting me my new Tiguan! Highly recommend everyone is nice and willing to make your car shopping experience easy and fun! me my new Tiguan! Highly recommend everyone is nice and willing to make your car shopping experience easy and fun! More

Service was quick and easy. Adam is always awesome to work with and keeps me updated on the progress. Adam is always awesome to work with and keeps me updated on the progress. More

Everything was good and the work was done on time and correct Adam in the service department was very helpful thanks correct Adam in the service department was very helpful thanks More