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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,517 Reviews
Call Service Center (312) 614-0196

1,517 Reviews of Volkswagen of Downtown Chicago - Service Center

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May 26, 2022

Easy to access and super friendly service coordinators. A a a a a a a More

by CHRISTOPHERYOUNG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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May 30, 2022 -

Volkswagen of Downtown Chicago responded

Christopher, Thank you for taking the time to share your thoughts on working with Adam and our team. We're glad to hear we delivered such a great experience!

May 25, 2022

The VW dealership downtown was very helpful, kind, and accommodating. I highly recommend Adam, who was the representative assisting with my car. He was very responsive and went above and beyond to get the More

by LCSMITH654
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
May 26, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your review and kind words for Adam. We appreciate your business and our team looks forward to serving you again soon!

May 24, 2022

Great service . Everyone working on the maintenance and services department is incredibly helpful and cordial More

by MOYTA825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaymi Garcia
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May 24, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 23, 2022

Very good customer service I was satisfied the last time I was there with the customer service More

by MISSDENEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 20, 2022

Outstanding performance in customer satisfaction this is one place I will recommend work I bought a 2010 Audi A4 from here and they treated me great More

by lilhaiti91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
Report | Print
May 23, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 16, 2022

Team was great and always friendly and knowledgeable. They called to keep me up to date on all progress. More

by CLOAKED75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 13, 2022

They were super Fast , very communicative, did their best to get me in and done even though I made same day appt. Best service from any dealership I’ve gone to. More

by DYANANI93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
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May 16, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 10, 2022

They took my car in right the next day have been treating me professionally and have my car In the shop getting looked over. More

by mr.bahnea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan
Report | Print
May 11, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

May 09, 2022

They were very thorough and honest. Definitely accommodating. Made it easy to work with them. More

by denab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 06, 2022

everyone was very helpful and efficient while my car was in for service! I highly recommend More

by MEL.DOBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

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