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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,514 Reviews
Call Service Center (312) 614-0196

1,514 Reviews of Volkswagen of Downtown Chicago - Service Center

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August 13, 2022

Service center was very busy and I felt like the person didn't listen to what I was asking for. I got my scheduled service done, and I needed a door handle replaced for warranty work. I didn't get it repla More

by CHRISTINAMARCUSSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, Christina, and it's disappointing to learn that we missed the mark here.

August 12, 2022

Friendly staff, work performed in promised time period. Comfortable, clean waiting room. Will go back. More

by PHILIP.COLLIER
Friendliness
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaymi Garcia
Report | Print
Aug 12, 2022 -

Volkswagen of Downtown Chicago responded

Philip, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

August 12, 2022

Jaymi is great to work with! Overall service did an amazing job, will definitely be back More

by WNG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Jaymi Garcia
Report | Print
Aug 12, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jaymi met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

August 11, 2022

Great service by everyone encountered. Kept up to date during the day regarding next steps. More

by MELISSAHURL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Aug 11, 2022 -

Volkswagen of Downtown Chicago responded

Thanks so much Melissa! We very much appreciate the great review!

August 11, 2022

Although the repair was done incorrectly at first, the team went above and beyond to make sure it was done right and they made it worth my time. More

by timothy.roellig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Jaymi Garcia
Report | Print
Aug 12, 2022 -

Volkswagen of Downtown Chicago responded

Timothy, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 10, 2022

It was a good experience, I appreciate that they made sure we got tooken care of More

by wellingtonsway2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Jaymi Garcia
Report | Print
Aug 10, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 10, 2022

Worst visit ever. Oil drain plug not secured so that car leaked oil! Car filthy with grease/greasy hand prints inside and out! More

by RCAMPION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaymi Garcia
Report | Print
Aug 13, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 10, 2022

after all these months, am still waiting for my spare key to be processed , Neil is managing it More

by btahirsch
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neil Lariosa
Report | Print
Aug 13, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

August 10, 2022

It took over 3 hours for an oil change and the car wash was down. Disappointed that I wasn’t informed of this before coming in for a set appointment More

by Srp009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Meza
Report | Print
Aug 13, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 09, 2022

Consistently above and beyond service and experiences! They really know their stuff! Thank you for the exceptional service!! More

by davehanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaymi Garcia
Report | Print
Aug 09, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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