Volkswagen of Downtown Chicago - Service Center

Took way to long to get an oil change and had to call in to get my car. to get my car. More

Adam. . who was my service advisor was very professional in explaining everything regarding my auto needs.. my car was repaired and returned in one day.. As . who was my service advisor was very professional in explaining everything regarding my auto needs.. my car was repaired and returned in one day.. As much as I regret dealing with any service department.. this was smooth and efficient More

Professional and personable people made this dealership visit quite the excellent experience to remember forever! visit quite the excellent experience to remember forever! More

I was scheduled an appointment for an oil change at 6 pm, when I got there I was told all service technicians leave at 5 pm and there’s no possible way to get one. If you are going to use an offshore or thir when I got there I was told all service technicians leave at 5 pm and there’s no possible way to get one. If you are going to use an offshore or third party company for scheduling at least make sure they communicate with the service department. The only reason for 3 stars instead of 1 because Mike at the service department was very nice and helpful and gave great service, he was the only reason I came back. Kudos to Mike but for the management that can’t fix the miscommunications with the scheduling— do better. More

Service advisor Mike Szafaniec was very informative and explained it to me before and after the service Service performance and future service needs. Car was ready before time expected, Pick up driver wa explained it to me before and after the service Service performance and future service needs. Car was ready before time expected, Pick up driver was on time as well. More

Spent a ridiculous amount of money to fix my car so I could get home- a 6 hour drive. I broke down AGAIN 30 minutes from my destination with the same problem your center supposedly “fixed”. The person I could get home- a 6 hour drive. I broke down AGAIN 30 minutes from my destination with the same problem your center supposedly “fixed”. The person I spoke to- I think his name is Luis was AMAZING. He is the only reason I gave you guys 3 stars instead of zero. I would like to know how I took my Volkswagen to a Volkswagen dealer and got completely and totally screwed over and ripped off. Enjoy the 4 grand I spent there cause I’ll never come back. More

Class personified! I really like the way I was taken cared of! They absolutely do the research and they the love the feedback! A great working relationship! How an car I really like the way I was taken cared of! They absolutely do the research and they the love the feedback! A great working relationship! How an car shopping experience should be! More

My experience at Volkswagen was great, they help me get a car, it’s wasn’t exactly the one I wanted but I still got a good quality car thats very reliable and up to date. car, it’s wasn’t exactly the one I wanted but I still got a good quality car thats very reliable and up to date. More

Fixed the flat tire problem but did not reset low tire pressure light. Good service and I got my car back the next day. Aggravating to have to go back someday to reset the tire pressure light. pressure light. Good service and I got my car back the next day. Aggravating to have to go back someday to reset the tire pressure light. More

What they do they do very good, just make sure you know what you want done and what services can wait. That being said they are fast, reliable and communicative. what you want done and what services can wait. That being said they are fast, reliable and communicative. More