Volkswagen of Downtown Chicago - Service Center

This dealership’s service is negligent and deceptive. While the car was under warranty they didn’t perform the necessary tests that was recommended by their own service rep! Once the warranty lapsed, the While the car was under warranty they didn’t perform the necessary tests that was recommended by their own service rep! Once the warranty lapsed, they did all the necessary tests and slapped an over $6k+tax cost to me. Even when presented with an opportunity to make things right, they were once again deceptive. I would not trust this dealership! More

They listened to my concerns and were more than happy to service my vehicle without any pushback or reservations. service my vehicle without any pushback or reservations. More

I am delighted about the level of service, including showing a great deal of professionalism. I feel confident working with Mike and will bring my vehicle to your dealer for assistance. You GUYS are fan showing a great deal of professionalism. I feel confident working with Mike and will bring my vehicle to your dealer for assistance. You GUYS are fantastic!!!! More

I am very satisfied knowing that I can count on people like Luis Tinoco he’s professionalism and excellent service makes me can Back to the shop..always finding a way to solve the issues.. like Luis Tinoco he’s professionalism and excellent service makes me can Back to the shop..always finding a way to solve the issues.. More

Always a pleasure to work with the team in the service department. Very helpful in getting what I needed done to get back on the road. department. Very helpful in getting what I needed done to get back on the road. More

They were a little slow when I dropped off my car - had to wait 30 minutes at least. But other than that, great service! to wait 30 minutes at least. But other than that, great service! More

I would have gave them 5 stars but the construction made it a tad bit hectic! it a tad bit hectic! More

The car place is still getting remodel took along time for my car. Great place. for my car. Great place. More

Miguel was amazing at what he does. I felt completely taken care of and supported. I felt completely taken care of and supported. More

The service manager is the brains of this operation. When the rep did not really capture the issue at hand with the car, he took over and moved things forward. Highly skilled manager of people. When the rep did not really capture the issue at hand with the car, he took over and moved things forward. Highly skilled manager of people. More