Volkswagen of Downtown Chicago - Service Center

Very good customer service and very polite. plus made sure I was taken care of going to work and plus made sure I was taken care of going to work and More

As usual, quick, prompt n professional service … Heberto our service advisor was great and very knowledgeable !!! our service advisor was great and very knowledgeable !!! More

Didn't complete the service as expected. After "completion" it took almost 60 minutes to have my car brought down to me as I waited. Not to mention the 30 when I arrived for my scheduled app After "completion" it took almost 60 minutes to have my car brought down to me as I waited. Not to mention the 30 when I arrived for my scheduled appointment time to be checked in. Took multiple calls back to talk to anyone about the service I paid for not being performed. More

The gentleman who helped me was absolutely wonderful and very kind. Same with the guy who got my car for me. very kind. Same with the guy who got my car for me. More

Able to conveniently schedule appointments when speaking directly with a service rep. This location is always out of loaner vehicles though. directly with a service rep. This location is always out of loaner vehicles though. More

Convenient location and our service coordinator Herberto was friendly and efficient. I was satisfied with the service. was friendly and efficient. I was satisfied with the service. More

Customer service is a “10”, Adam Khamsot! !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU More

Angie and Mark were great, very accommodating and professional. However we had a bad experience with the sales manager. professional. However we had a bad experience with the sales manager. More

I made an appointment for my car to receive an oil change and have a new tire installed over a week in advance (for 2pm). I arrived for my appointment (early) and was told my car wouldn’t be looked at until and have a new tire installed over a week in advance (for 2pm). I arrived for my appointment (early) and was told my car wouldn’t be looked at until 5 or 6pm that day, which presented a tremendous inconvenience for me. The reason, I was told, was that they were backed up with walk-in appointments. Well, I made my appointment more than a week in advance, so I think mine should have taken priority. If I made my appointment well in advance, why should customers who just walk in be in front of me in line? What’s even the point of making any appointment in the first place if that’s the case? I was then told that when I make an appointment, the appointment is not actually for my car be to worked on, but rather for me to talk to someone in the office in person and arrange for it to be worked on that day. Frankly, that makes no sense to me, and is patently ridiculous. If that’s how they handle “appointments”, then it doesn’t seem like there’s any point in making one at all. If every appointment is handled like a walk-in, then there’s no such thing as having one in the first place. More

They did a great job taking care of my vw atlas on a short noice short noice More