Volkswagen of Downtown Chicago - Service Center

The service department addressed my recent issue in a timely and efficient manner. I've been a long time customer of this dealership from the time it was under different ownership and management. timely and efficient manner. I've been a long time customer of this dealership from the time it was under different ownership and management. More

Customer service gentleman was super on top of things. Efficient and communicated clearly at all times Efficient and communicated clearly at all times More

I very much appreciated the transportation provided to and from the dealership. It made up for some of the time my car was at Downtown Volkswagen and from the dealership. It made up for some of the time my car was at Downtown Volkswagen More

made my appointment over phone with Amanda for $10off oil change. she was helpful and pleasant. Also Adam and Herberto were very pleasant to deal with. Had a couple issues when car was finished, but Herber change. she was helpful and pleasant. Also Adam and Herberto were very pleasant to deal with. Had a couple issues when car was finished, but Herberto, Adam and Vale worked hard to resolve them. Would recommend! More

My service was handled by Mr. Herberto Delgado, he was very pleasant and understanding. He worked with me on getting the best service I could get for my vehicle and I was very ap Herberto Delgado, he was very pleasant and understanding. He worked with me on getting the best service I could get for my vehicle and I was very appreciative of all he provided. More

Volkswagen strategic team Of down town chicago! Daniel Aguilera Julia Perez Abe Donnie Avramov The best at assisting with making the process easy going. Appreciate everything! Daniel Aguilera Julia Perez Abe Donnie Avramov The best at assisting with making the process easy going. Appreciate everything! More

Overall,very good. The pick up and retun return by Lyft was excellent. I didn't give 5 stars because the inside of my car was not cleaned like it had been done before. The pick up and retun return by Lyft was excellent. I didn't give 5 stars because the inside of my car was not cleaned like it had been done before. It was raining so I didn't expect the exterior to be cleaned. More

The account rep. Greeted courteously and friendly. After the servicing my car, he also suggested what services my car may need based on the analysis. Greeted courteously and friendly. After the servicing my car, he also suggested what services my car may need based on the analysis. More

Completed as discussed in a timely manner nothing more to say fifteen words is unnessary say fifteen words is unnessary More

Good service at Volkswagen of Downtown. Great team and excellent service and always have a nice work there. Great team and excellent service and always have a nice work there. More