Volkswagen of Downtown Chicago - Service Center

Angie was great to work with. She made the lease turn in process smooth and I rolled into a new lease She made the lease turn in process smooth and I rolled into a new lease More

Adam Kapshat is my service technician and is phenomenal. Unfortunately, my last experience was poor. I arrived at 8:30 - as I entered David held up his finger at me to sign to me to stop. I stopped very c Unfortunately, my last experience was poor. I arrived at 8:30 - as I entered David held up his finger at me to sign to me to stop. I stopped very close to the garage door. When it closed it vibrated my truck. I asked David if it hit my truck, he walked back then approached my window and just stared at me. I asked again and he didn’t respond (standing very close to my door). So I said excuse me, began opening the door and he said “Man, remain in your car.” As if he were the authority. Because of his lack of response, lack of empathy - coupled with his poor communication - I went to inspect. He didn’t say anything after I got back in. My truck did not get hit by the door…it was just so close the vibrations felt like it hit my truck. So he’s staring at me and I explain this to him. I said - first you are in a service industry. You don’t greet me kindly - hold up a hand and tell me to stop. I’ve had trauma with being car jacked and rear ended by a semi…if I ask a simple question, you should respond. So talk kinder and stop being rude. He replies again with “MA’AM JUST PULL UP OVER THERE.” With a rude look on his face. Extremely unprofessional. Then he goes to control the narrative and runs in to talk to the 1st technician sitting at the first desk. I speak to Adam, he apologizes on behalf of the person. I say sorry - not the best way to start but it’s okay. They take my truck back and tell me it should be ready in 1-2 hours. At hour 3, I chat Adam, he says it’s ready- they were supposed to do an oil change and wash and vacuum. The oil change was 99$! I later found out it was supposed to be 198$. Unreal! I was frustrated that I pay 98$ for a general service that should cost between 30-45$ and to that end the car was filthy upon return. I just expect more from a dealership such as VW. We are a family of VW owners…my children are preparing to drive in the next couple of years and we have purchased multiple vehicles from here. I have been a long standing customer since 2018. I’m not sure if I will continue getting services with VW. Not something you expect from a place that is supposed to be top of the line in class…Adam needs a raise. He needs to train others bc he is amazing but some of the other associates are NOT Value Creators for your customers…. More

Very timely, well explained work. I very much appreciate everything that had been don for my GTI I very much appreciate everything that had been don for my GTI More

Goes above and beyond expectations will be recommending to all my friends who own Volkswagen. Can not ask for better service to all my friends who own Volkswagen. Can not ask for better service More

The service manager did a nice job of laying out the recommended work while not trying to oversell me on services I didn’t need. recommended work while not trying to oversell me on services I didn’t need. More

Great service. Knowledgeable and helpful staff. Will definitely return for all future service thank you Knowledgeable and helpful staff. Will definitely return for all future service thank you More

They did a great job it was for an oil change and inspection. Informative too inspection. Informative too More

Gentlemen helping me was great, but wait was long. I feel they are very shorthanded. I feel they are very shorthanded. More

The people were very friendly, and I would recommend anyone with a voltswagon to take there vehicles at that location anyone with a voltswagon to take there vehicles at that location More

Always a pleasure wen I get my truck serviced. .Miguel is the best guy in the service department ..always have amazing customer service every time I go he takes care of me .Miguel is the best guy in the service department ..always have amazing customer service every time I go he takes care of me More