Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,512 Reviews
Call Service Center (312) 614-0196

1,512 Reviews of Volkswagen of Downtown Chicago - Service Center

Sort by
April 07, 2023

Very helpful! Helped me find what I needed and just a really kind person. Most definitely will come back! More

by angelaranda8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocy Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

angelaranda8 responded

Very good place with affordable cars. Over all a really good place to go to

April 07, 2023

Everyone was extremely pleasant and a pleasure to work with. Especially Angela and Don. The sales went very well. I have financed several cars at this dealer and have never had a problem. More

by Eddie Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
Report | Print
Apr 08, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Angela and Donnie here at Volkswagen of Downtown Chicago. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

March 27, 2023

Angie and the Service Department were wonderful. I was able to get my vehicle in and out. Angie is attentive and a great listener as to what my concerns were and she relayed that information to th More

by KARENEBERG
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Angie here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 25, 2023

Daniel was a great help and very personable. Took his time to understand what I wanted and work it out with his manager Julian who was just as helpful. More

by Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
Report | Print
Mar 27, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Daniel, Julian, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 09, 2023

Mike is honest, knowledgeable and keeps you informed with what is going on with your vehicle! More

by KIKIMAC78
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 07, 2023

Service manager Mike Szafraniec did an excellent job assisting me with a tire that was blown out by a city pothole. I would them recommend for VW service. More

by rhythmoflife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team and don't hesitate to let us know if we can be of further assistance.

March 06, 2023

The customer service representatives are excellent. However, the response time for a return of a message can be improved. More

by REVMICHEALASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Volkswagen of Downtown Chicago responded

Reverend Smith, Thanks for sharing about your experience with Volkswagen of Downtown Chicago. Mike and our team appreciate your business and hope to see you again soon!

March 06, 2023

Chris is awesome. Chris is great. Chris is very helpful. Chris is great at selling cars! More

by cvanarnam4
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
Report | Print
Mar 06, 2023 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 06, 2023

Excellent service! Great team of service advisors! Especially Adam! He really takes care of his customers! More

by SolaO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Mar 07, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

March 02, 2023

Great customer service at this BW Service Center! Staff is always helpful and pretty thorough. Luis is my guy!! :) More

by TERISA.HAMMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

1
...
31
32
33
...
152