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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,512 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,512 Reviews of Volkswagen of Downtown Chicago - Service Center
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January 19, 2024
Luis was working with me and he did an amazing job. He might everything very easy and had great customer service He might everything very easy and had great customer service More
by R.James0926
Verified CustomerEmployees Worked With
January 17, 2024
He was very polite and I had the feeling that he was very concern about helping me. concern about helping me. More
by HLADON2
Employees Worked With
January 17, 2024
Great service, great staff, and awesome waiting rooms! Very thankful for the service and positive attitude of the staff. Very thankful for the service and positive attitude of the staff. More
by sspreobra
January 14, 2024
It took way too long. I had to wait for almost 4 hours after I was told 2 hours max. Service should have sometime of plan for the customer, a loaner vehicle or Uber home s I had to wait for almost 4 hours after I was told 2 hours max. Service should have sometime of plan for the customer, a loaner vehicle or Uber home so they wouldn’t have to wait for so long. More
by ADELAVEGA13
Employees Worked With
Aaron Austin
January 13, 2024
Good service, transportación, quick, friendly, something else and also that too. I guess that’s it else and also that too. I guess that’s it More
by GABRIELANDRADE
Employees Worked With
November 04, 2023
Terrell, Julian and Auzi were absolutely amazing today! They helped me with whatever I needed during my car service. I always feel so welcomed here! They helped me with whatever I needed during my car service. I always feel so welcomed here! More
by JT
September 25, 2023
Michael Lichter and his service team are absolutely fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home the fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home there were some things not working. Michael, connected his in house experts with the experts from VW and found the problem and got it fixed up right away. Thank you, Michael for your patience and most appreciated assistance. More
by Nefatiti Rochester
Employees Worked With
Other Employees :
Michael Lichter
August 24, 2023
There has never been a problem Luis could not solve at VW! Luis is the absolute best! He has always gone above and beyond to take care of me! Thank you, Luis! VW! Luis is the absolute best! He has always gone above and beyond to take care of me! Thank you, Luis! More
by dw
Employees Worked With
July 09, 2023
VW Downtown Chicago service is exceptional! Really provides that personal touch!! In and out quickly and done right. Service Manager Mike Lichter runs a well oiled machine. Really provides that personal touch!! In and out quickly and done right. Service Manager Mike Lichter runs a well oiled machine. More
by HappyVW
Employees Worked With
Michael Lichter
June 10, 2023
I was having issue issues with my car breaks and Mr. Delgado did a great job. Delgado did a great job. More
by Tlacy99
Employees Worked With
