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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,456 Reviews
Call Service Center (312) 614-0196

1,456 Reviews of Volkswagen of Downtown Chicago - Service Center

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January 24, 2024

Rep for service above when I dropped my car keep shaking his head that I was given approval to drop off. More

by RUSSELL.KOOK
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jan 25, 2024 -

Volkswagen of Downtown Chicago responded

Russell, Thanks for sharing your thoughts about your service experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 23, 2024

Luis is an excellent service manager who provides updates and communicates well Great customer service More

by LISAKEYIL
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jul 08, 2024 -

Volkswagen of Downtown Chicago responded

Lisa, we are delighted to hear that Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 22, 2024

The dealership was convenient, flexible about drop off time, and communicative. I’ll bring my car here for all future services. More

by THEANGELINOFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Herberto had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

January 20, 2024

Despite being super busy, Luis was comforting and professional. I would highly recommend Luis and his team to anyone. More

by LUKE32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auzi Wallace, Aaron Austin
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Jan 21, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business, Luke, and hope to see you again soon!

January 19, 2024

Luis was working with me and he did an amazing job. He might everything very easy and had great customer service More

by R.James0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

January 17, 2024

He was very polite and I had the feeling that he was very concern about helping me. More

by HLADON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

January 17, 2024

Great service, great staff, and awesome waiting rooms! Very thankful for the service and positive attitude of the staff. More

by sspreobra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Austin
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Jan 18, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 14, 2024

It took way too long. I had to wait for almost 4 hours after I was told 2 hours max. Service should have sometime of plan for the customer, a loaner vehicle or Uber home s More

by ADELAVEGA13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Austin
Report | Print
Jan 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 13, 2024

Good service, transportación, quick, friendly, something else and also that too. I guess that’s it More

by GABRIELANDRADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Volkswagen of Downtown Chicago responded

Gabriel, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

November 04, 2023

Terrell, Julian and Auzi were absolutely amazing today! They helped me with whatever I needed during my car service. I always feel so welcomed here! More

by JT
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrell Barry, Auzi Wallace
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Nov 05, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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