Volkswagen of Downtown Chicago - Service Center

Matt has been amazing in his customer service and in resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to give me the best results and the best customer care. He ensure that my brand-new car was serviced correctly. He also, curated trust and respect with me. He cares for the safety and security of EVERY customer. His customer service and care was top-notch!! Thank you so much, Matt, I would definitely recommend you and Mike Szafraniec (Service Maintenance Team). More

Efficient and easy. Waited a little long for the car to come down though. Staff was nice Waited a little long for the car to come down though. Staff was nice More

Excellent I was received timely. The facility was clean and professional. Only issue was the service took a little longer than initially informed via phone The facility was clean and professional. Only issue was the service took a little longer than initially informed via phone More

The staff is always nice to deal with and informative. The facilities are always clean and welcoming. The facilities are always clean and welcoming. More

The dealership is really nice clean, new and up-to-date. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. More

Mike was great. Helped me in and out with great time and actually took the time to listen to me about my tire issues Helped me in and out with great time and actually took the time to listen to me about my tire issues More

Excellent Excellent customer service from Mike in service department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services More

Mike was fantastic! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! More

He was thorough and made the process easy He let me know that there was a concern with my car and he helped me get it all done in a day that there was a concern with my car and he helped me get it all done in a day More