Volkswagen of Downtown Chicago - Service Center

Safety recall notice. Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his dil Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his diligence is an asset to the Vw Family. More

Great experience To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The wo To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The work was done within the time frame promised. More

Service was excellent Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of t Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of the maintenance.. More

service was excellent-Adam was very helpful My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost More

Good service I worked with Heberto. He was patient in obtaining my tire warranty from the VW Evanston and did not try to upsell me on additional service but polite I worked with Heberto. He was patient in obtaining my tire warranty from the VW Evanston and did not try to upsell me on additional service but politely pointed out pressing issues to be aware of. More

Easy and quick service I brought my car in for a recall and the process was incredibly easy and ran seamlessly. The dealership provided transportation to and from my office, I brought my car in for a recall and the process was incredibly easy and ran seamlessly. The dealership provided transportation to and from my office, and the recall was done quickly and efficiently. More

Short Notice General Inspection Was with my wife and dog on our way to an out of state wedding. Our car started screeching on the way out of the garage. It was bad enough that we fel Was with my wife and dog on our way to an out of state wedding. Our car started screeching on the way out of the garage. It was bad enough that we felt at risk driving at high speeds fearing there was a significant issue with our suspension or struts. Called in and was told to bring it by without an appointment or any heads up. They fit us in, rushed the inspection and had a solid plan of action with information on what they found. It was the best service experience we've had to date. More

Excelent experience Excellent customer service who tried to make the experience as pleasant as possible. Finished service on time as promised. Kudos to the dealer and ser Excellent customer service who tried to make the experience as pleasant as possible. Finished service on time as promised. Kudos to the dealer and serivce department. More

Inspection Quick and to the point will come here more often to get all my car requirements done here in the future and will look for another TDI if available Quick and to the point will come here more often to get all my car requirements done here in the future and will look for another TDI if available More

Excellent servic! 2017 Jetta started surging and then slowing down is 1st and 2nd gear and when I got home there was a smell similar to carbon monoxide. Brought the ca 2017 Jetta started surging and then slowing down is 1st and 2nd gear and when I got home there was a smell similar to carbon monoxide. Brought the car in Tuesday and Luis said the mechanic would check it out and let me know. Later in the day he said it was determined that a valve was malfunctioning but it would not be completed until Wednesday. I received a Tiguan loaner which was fine, and picked up my car on Wednesday morning. Since the Jetta is still under warranty there was no charge for anything, even the diagnosis. Very pleased! More