Volkswagen of Downtown Chicago - Service Center

Easy to drop off, but a pain to pick up. Dropping off me vehicle and setting up the work that needs to be done is painless and very fast. Once the work is done and paid for, it seems to take Dropping off me vehicle and setting up the work that needs to be done is painless and very fast. Once the work is done and paid for, it seems to take another 30 minutes to actually get the vehicle back. For some reason nobody wants to drive the car down so I can take it. Happens everytime I have my vehicle services here. Fix the vehicle pick up process and I would have nothing bad to say at all. More

Miguel was great! Miguel was very knowledgeable and was great to work with. Ive worked with many folks over the years, but he is first class. I really appreciate his pr Miguel was very knowledgeable and was great to work with. Ive worked with many folks over the years, but he is first class. I really appreciate his professionalism. More

More Than Satisfied Purchased my Passat in 2006 and have allowed no one to service it but you. That pretty much sums up my satisfaction with your firm. Purchased my Passat in 2006 and have allowed no one to service it but you. That pretty much sums up my satisfaction with your firm. More

Excellent Experience Downtown really seems to run a tight ship. I’m impressed with check in and I love the new Lyft shuttle. I am very happy with the service! Downtown really seems to run a tight ship. I’m impressed with check in and I love the new Lyft shuttle. I am very happy with the service! More

2 year service I had my two year maintenance service visit for my 2018 Atlas . I was really happy with the drop off and the timely manor my car was completed . Ever I had my two year maintenance service visit for my 2018 Atlas . I was really happy with the drop off and the timely manor my car was completed . Everyone from valet to service was very professional and courteous. More

Great service! Berto was amazing. He was super professional and helpful. My car was ready to go when i picked up. I will definitely recommend volkswagen service! Berto was amazing. He was super professional and helpful. My car was ready to go when i picked up. I will definitely recommend volkswagen service! More

Luis is great I brought my car in this week and had a great experience. Luis was very helpful and went above and beyond to be friendly and helpful. I brought my car in this week and had a great experience. Luis was very helpful and went above and beyond to be friendly and helpful. More

Great service on first visit! Professional and communicative. Had to wait a bit longer than they said, but if the work is done well and accurately, and there's no surprise charges, Professional and communicative. Had to wait a bit longer than they said, but if the work is done well and accurately, and there's no surprise charges, then it's worth it. More

Amazing, prompt service I had a slow leak that turned worse. I was able to bring in my car for a complementary tire patch in the morning, and get it back in the afternoon, c I had a slow leak that turned worse. I was able to bring in my car for a complementary tire patch in the morning, and get it back in the afternoon, complete with a ride to and from work. Thank you, Luis and VW of Downtown Chicago! More

Friendly and professional The people working here are so nice and helpful. They kept me updated and made sure to get permission before doing any work on my VW. Also, they were The people working here are so nice and helpful. They kept me updated and made sure to get permission before doing any work on my VW. Also, they were very honest and clear about fixes that were necessary and others that were not. Definitely recommend. More