Volkswagen of Downtown Chicago - Service Center

Excellent service department Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my there. More

Hands down the best customer service I've ever experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Than experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Thank you Volkswagen of down town Chicago. More

Miguel was amazing! I don't think if it wasn't for Miguel, I would not be writing this experience. Now I had worked with someone else before, and he provided me decent se I don't think if it wasn't for Miguel, I would not be writing this experience. Now I had worked with someone else before, and he provided me decent service that prompted me to visit this dealer again for a car service. I had an extensive list of needed repairs and Miguel helped me through it all. I was not too fond of the price, but with a whole needed windshield reservoir & bumper replacement, I needed to trust my car with only the dealer. Miguel helped me with at least making sure that he can provide me the best price he can manage to. He constantly checked in with me and was patient with me, I work and can not always answer the phone. But he made sure to keep me informed and do what he can to get me the best customer service I needed. He was beyond excellent! More

Great communication and excellent work every time. Really appreciate the above and beyond service from the team at Volkswagen of Downtown. The service team is fast, the car always looks great, and most Really appreciate the above and beyond service from the team at Volkswagen of Downtown. The service team is fast, the car always looks great, and most importantly, the car runs great! Thank you! More

Efficient. Friendly. Perfect. I always appreciate the way the service team works together. I am never waiting long. This word minimum is too long. Not necessary. way the service team works together. I am never waiting long. This word minimum is too long. Not necessary. More

It was a Quick walk in for program of key fob I was attended . Best service dealer I have been too very professional. Great fair prices. 170 for both remotes as a apposed to 150 each at Oak lawn haggar attended . Best service dealer I have been too very professional. Great fair prices. 170 for both remotes as a apposed to 150 each at Oak lawn haggarty VW . More

Full service without complications Super friendly, proactive in making it right. Offered a loaner car before I could even ask for one when my car was going to take longer than a day. Super friendly, proactive in making it right. Offered a loaner car before I could even ask for one when my car was going to take longer than a day. Clear communications. Offering a ride to work while my car gets repaired. Couldn't think of a better experience. More

Quick change of flat tire Had an untimely flat tire occur on a busy Saturday afternoon. Called the service center and was able to bring the car in right away. Because we had pu Had an untimely flat tire occur on a busy Saturday afternoon. Called the service center and was able to bring the car in right away. Because we had purchased the tire and wheel protection plan, we had a new tire put on the car within just a couple hours of calling. Great customer service. More

Heberto Delgado is the BEST! Because of service representatives like Heberto Delgado, I wouldn't go anywhere else! Not only was he extremely patient and informative with me, he f Because of service representatives like Heberto Delgado, I wouldn't go anywhere else! Not only was he extremely patient and informative with me, he followed up via text, phone calls and emails. His customer service was the best! More

Oil Change Great customer service experience, excellent service. Overall experience was very positive without any issues. The Lyft service really adds to the con Great customer service experience, excellent service. Overall experience was very positive without any issues. The Lyft service really adds to the convenience to everything, and having the car ready for pickup right after work, couldn't have asked for a better experience. More