Volkswagen of Downtown Chicago - Service Center

Oil change and 20.000 miles inspection Second time when I took my car here and the experience was great. Luis Tinoco is my service advisor and he is great. The car was done in less time tha Second time when I took my car here and the experience was great. Luis Tinoco is my service advisor and he is great. The car was done in less time that he initially estimated. More

Always Deliver More Than Asked Have been taking my vehicle to them since 2012 and all service staff has been exceptional. Bill the manager has been great! Had an issue with the car Have been taking my vehicle to them since 2012 and all service staff has been exceptional. Bill the manager has been great! Had an issue with the car that was done in error by a previous tech when the dealership was Fletcher Jones VW and Bill made every effort to have the issue corrected in a timely fashion. Thank you . More

Great overall visit Needed to have a vehicle recall fixed and for them to look into an issue with the distance of my remote starter. They corrected both and explained eve Needed to have a vehicle recall fixed and for them to look into an issue with the distance of my remote starter. They corrected both and explained everything is an easy to understand way. I enjoyed my visit. More

Excellent experience Great reservation process. Efficient and friendly support from service advisor Miguel Meza. Both the scheduled service and necessary front wheel repa Great reservation process. Efficient and friendly support from service advisor Miguel Meza. Both the scheduled service and necessary front wheel repair successfully completed. Before work started I received a thorough appraisal and cost estimate by email. Final bill came in a little under estimate and I was able to pay online before picking up the vehicle. More

I dont want to recommend this center I don't recommend this service center. I visited for fixing my car in this service center and Adam, receptionist. I waited his call for 2 hours after I don't recommend this service center. I visited for fixing my car in this service center and Adam, receptionist. I waited his call for 2 hours after leaving my car, but he did not give me call, so I back to the center. But, they did not start with fixing my car. At that time, he said that they need more time to fix it. And then, when they gave me my car, Adam disappeared without any explain for 1 hour. So, his colleague helped me. When he came back, he did not give me any explain. This is very terrible experience. I do not recommend to work with Adam. More

great John is a great salesman,he helped us to go through the process. Miguel helped me to schedule the service and he is also great John is a great salesman,he helped us to go through the process. Miguel helped me to schedule the service and he is also great More

Great customer service Everyone was easy and pleasant to work with. Great, friendly, attentive customer service. The visit was primarily for a 50000 mile check-up which was Everyone was easy and pleasant to work with. Great, friendly, attentive customer service. The visit was primarily for a 50000 mile check-up which was done thoroughly with good follow-up reports. More

Good service Good auto service and good customer service from Adam - good communication on timing and services, showed me how to replace the battery in my key. Good auto service and good customer service from Adam - good communication on timing and services, showed me how to replace the battery in my key. More

Great service experience. Service went in a timely manner. Communication was good. Work was profesional. Car was cleaned and ready to go on schedule. I was very pleased. Service went in a timely manner. Communication was good. Work was profesional. Car was cleaned and ready to go on schedule. I was very pleased. More

1yr 10k maintenance of newly purchased Atlas I really like working with Bill and Adam. I've been working with the dealership for years now, and they are a big reason. The VW Atlas is a quality I really like working with Bill and Adam. I've been working with the dealership for years now, and they are a big reason. The VW Atlas is a quality car, and they give it the care it deserves. The texting and emailing is nice, along with sponsoring a lyft ride for me to the office. More