Volkswagen of Downtown Chicago - Service Center

Luis Tinoco Rocks! Luis Tinoco went above and beyond the recall service I bought my 2014 Passat in to have checked Always efficient and helpful, Luis suggested an inspe Luis Tinoco went above and beyond the recall service I bought my 2014 Passat in to have checked Always efficient and helpful, Luis suggested an inspection which made I agreed to despite concern that it could show up an expensive problem. (The inspection uncovered no issues.) However, Luis did have a problem rectified with a misalignment at the front left side that resulted from someone hitting the opposite side in a parking lot. This saved me the cost of a body shop. I appreciate his customer focus greatly! More

Volkswagen Downtown was “Awesome‼️“ Luis was amazing, prompt and punctual!! My car was cleaned and ready in the time that was promised to me. I am beyond satisfied. Thank you Luis was amazing, prompt and punctual!! My car was cleaned and ready in the time that was promised to me. I am beyond satisfied. Thank you More

Excellent service Michael Szafraniec is far and away the best most attentive service man I have dealt with in a very long time. He is concerned and goes above and beyo Michael Szafraniec is far and away the best most attentive service man I have dealt with in a very long time. He is concerned and goes above and beyond in every way to make things work and accommodate a customer. More

Transparent and timely Adam listened to my issue, confirmed the problem, and communicated throughout the (quick and painless!) process. Greatly appreciate the honesty and di Adam listened to my issue, confirmed the problem, and communicated throughout the (quick and painless!) process. Greatly appreciate the honesty and diligence to solve the bug. More

Great service I so appreciate the door-to-door service. They provide transportation to and from the service center after you drop off your car, which makes a big di I so appreciate the door-to-door service. They provide transportation to and from the service center after you drop off your car, which makes a big difference. People were very friendly and made sure I knew exactly what was happening before they did any work. More

VW Atlas 30,000 Maintence I’ve been dealing with Bill the VW manager and Adam my VW service advisor for a couple of years now. Extremely service and customer orientated always I’ve been dealing with Bill the VW manager and Adam my VW service advisor for a couple of years now. Extremely service and customer orientated always striving to out perform my last visit. This time around there’s a new report checklist that get emailed to you showing your vehicle status while it’s in for service. Keep up the great work! Thanks Tom More

Complete A/C service I was traveling from New York and initially took my vehicle to Northtown VW in Buffalo NY. They had my vehicle for a whole week and kept saying they d I was traveling from New York and initially took my vehicle to Northtown VW in Buffalo NY. They had my vehicle for a whole week and kept saying they did not have the proper tool to fix the vehicle? So I just to them to put my vehicle back with the A/C still not functioning and took my trip to Chicago for a conference. I arrived in Chicago and VW of downtown Chicago get me right in fixed the vehicle in two day and supplied me with a loaner as so not to inconvenience me! These guys are truly AMAZING! More

Beware of VW and Volkswagen of Downtown Chicago! I bought a brand new VW GTI from Fletcher Jones, and after only 33K miles the check engine light came on, and I was informed I needed a new turbo and I bought a brand new VW GTI from Fletcher Jones, and after only 33K miles the check engine light came on, and I was informed I needed a new turbo and was given a service bill for $6,000. I had believed VW built quality cars, and stood behind that reputation, but I will never buy another VW and will never step inside another Fletcher Jones. More

World Class Service Luis was a complete pleasure to work with. He was welcoming, clearly communicated the diagnostic test and ensured a thorough follow-up. I am new to th Luis was a complete pleasure to work with. He was welcoming, clearly communicated the diagnostic test and ensured a thorough follow-up. I am new to the city of Chicago and the Volkswagen family, I couldn't have worked with a better Service associate! :) More

Quick, simple, friendly, fun! Simple addition for trunk spring on my 2019 Jetta. In and out plus a car wash! Luis was extremely helpful in getting me in and out in time . Highly re Simple addition for trunk spring on my 2019 Jetta. In and out plus a car wash! Luis was extremely helpful in getting me in and out in time . Highly recommend this service center! More