Volkswagen of Downtown Chicago - Service Center

Making things easy Called in for an appointment since my check engine light turned on and from the time I dropped it off until I was called that my car was ready Herbert Called in for an appointment since my check engine light turned on and from the time I dropped it off until I was called that my car was ready Herberto Delgado kept me updated on the process. More

Great service Heberto was nice as well as the other people I talked to. I don't have anything to complain about ; they were nice and efficient and always explained Heberto was nice as well as the other people I talked to. I don't have anything to complain about ; they were nice and efficient and always explained to me what they had to repair/fix in my car. More

One stop shop Great service, friendly staff, and knowledgeable to boot. Got my wife’s lease from here and bring my hybrid in for service whenever the time hits. De Great service, friendly staff, and knowledgeable to boot. Got my wife’s lease from here and bring my hybrid in for service whenever the time hits. Dennis was a great manager and helped us throughout our used car purchase. I can easily recommend coming here. Also Bojan was pure entertainment, could have spent hours going back and forth with him. 10/10 More

Fast and efficient Definitely great service given how busy the city is I never get through as fast as I did anywhere else I recommend this location thanks Definitely great service given how busy the city is I never get through as fast as I did anywhere else I recommend this location thanks More

Good service, on time completion Service agent was helpful in finding the best discount. Car was promised for 3 pm, and was ready by noon. Very happy with the service. Not sure why th Service agent was helpful in finding the best discount. Car was promised for 3 pm, and was ready by noon. Very happy with the service. Not sure why this review site requires 25 word minimum. More

Fantastic Great service, prompt communication and even went the extra mile by providing me transportation while my car was being serviced. I definitely recomme Great service, prompt communication and even went the extra mile by providing me transportation while my car was being serviced. I definitely recommend this service department. More

Great help Very responsive, helpful and friendly. Service was fast, and Luis was awesome. He helped with everything and deliver brief explanation about the proce Very responsive, helpful and friendly. Service was fast, and Luis was awesome. He helped with everything and deliver brief explanation about the process and all More

5 Year Maintance Very positive experience. Good communications. arranged for me to be picked up at my place and driven to the dealership once the work was finished. Very positive experience. Good communications. arranged for me to be picked up at my place and driven to the dealership once the work was finished. More

Best place to take your VW Every aspect of Volkswagen of Downtown Chicago is fantastic -- the people, the quality of the service and the convenience. Adam Khamsot was wonderful Every aspect of Volkswagen of Downtown Chicago is fantastic -- the people, the quality of the service and the convenience. Adam Khamsot was wonderful and I got my car in and our there very quickly!! More

New tires and car realignment From start to finish, it was an easy to process to have tires installed and my car realigned. The female service employee was very friendly, knowledg From start to finish, it was an easy to process to have tires installed and my car realigned. The female service employee was very friendly, knowledgeable, and seemed to have me in her best interest. She did not try to sell me a more expensive productive and unnecessary services. My only issue is that the service took about 30 minutes longer than the estimated completion time. More