Volkswagen of Downtown Chicago - Service Center

VW of Downtown Chicago offer exceptional customer experience I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told ther I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told there where appointments that afternoon. Meetings concluded sooner than expected and called to see if earlier appointment time was available. Service was accommodating and advised me to come on in earlier! Again...pleasantly surprised. Intake process was professional and efficient advising me of what to expect and of a recall I'd yet to receive correspondence on. Both my 10K servicing and ECM upgrade were accomplished in less time that I'd been advised. Outstanding experience that has raised the bar! Thank you Heberto, et al!!! More

Warranty and recall I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) More

Great. Would definitely return Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other cus Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other customers for there Volkswagen repairs. More

Very good. The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out f The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out forms. More

Quality and Efficient Service I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then o I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then ordered me a Lyft to take me back home. He kept me updated and the car was returned washed inside and out and had the issue completely resolved. More

Absolutely great I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfo I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfortable and these guys are very friendly. I highly recommend this dealership to anyone who is looking for a car when a great and fast experience. More

Awesome service! VW of Chicago provides a very well thought out and efficient service experience. The logistics work in a seamless manner and the service advisors are VW of Chicago provides a very well thought out and efficient service experience. The logistics work in a seamless manner and the service advisors are very knowledgeable. More

Great service, great work. It was a pleasure to deal with Adam. He was friendly, knowledgeable and efficient. I will definitely go back to the dealership for service in the futu It was a pleasure to deal with Adam. He was friendly, knowledgeable and efficient. I will definitely go back to the dealership for service in the future. More

random calls to carnet The car randomly called carnet/roadside assistance during driving. Went to another dealership and they failed to fix it, been there 3 times with the s The car randomly called carnet/roadside assistance during driving. Went to another dealership and they failed to fix it, been there 3 times with the same issue. These guys did it(at least I do not see a problem for a week already). They also called me every day with updates and ETAs. Adam was very nice and professional. Overall great experience. More

Great Service Advisor Great Service and even better Service Advisor. Took care of all my concerns with a quick turn around. Very pleased with the service. Recommend talking Great Service and even better Service Advisor. Took care of all my concerns with a quick turn around. Very pleased with the service. Recommend talking to Adam about any of your concerns regarding your VW. More