Volkswagen of Downtown Chicago - Service Center

VW downtown has excellent service and staff. My service advisor Adam was a great help and kept me informed about my vehicle. Great service all around. My car is running great and im very Happy!!!! advisor Adam was a great help and kept me informed about my vehicle. Great service all around. My car is running great and im very Happy!!!! More

Excellent service. The car was picked up on time, serviced super well and delivered back to my house. The communication with the service department was great as usual. serviced super well and delivered back to my house. The communication with the service department was great as usual. More

Always a friendly staff willing to go the extra mile to provide good service. They are often very busy and sometimes struggle with scheduling, but it’s clear they have the professionalism and dedication to provide good service. They are often very busy and sometimes struggle with scheduling, but it’s clear they have the professionalism and dedication to ensure their customers are satisfied. More

Speedy and prompt service.Service reps was nice and courteous. I got my vehicle serviced and never left the comfort of my home! Love it! courteous. I got my vehicle serviced and never left the comfort of my home! Love it! More

Luis was a great Rep and offered me the best options for my required service. Explained the 21-PT check and issues that the tech found - also provided relief on timing of the services recommended and severi my required service. Explained the 21-PT check and issues that the tech found - also provided relief on timing of the services recommended and severity. Will certainly come back to VW Downtown and speak to Luis. More

Top notch, professional, dealership. Staff is very friendly and knowledgeable. They are always looking out for their customers. Never have to worry about sticker shock for repairs. Very honest, very f friendly and knowledgeable. They are always looking out for their customers. Never have to worry about sticker shock for repairs. Very honest, very fair! More

Repeat visit frustration It seems that every time after I come in for annual service and take care of some of the recommended service suggestion, I have one or two repeat visi It seems that every time after I come in for annual service and take care of some of the recommended service suggestion, I have one or two repeat visits in a short period. These new issues were not found or supposedly can just happen at any time after the service check. This service visit did not diverge from the pattern. One day after my service there was a short engine shut off while I was idling. Then two days later when I drove the car again it happened while driving in traffic. This resulted in another 4-5 hours at the service center. The next time I drove the car after that visit, the check engine light has come on. It makes me wonder with whether it is the brand of auto or the service center. I have been using them based on their location for 10 years with 2 different Volkswagens, One of which I bought at this dealership. I may have to evaluate based on how this next issue is resolved. These are recent events and I am awaiting a call back from the service tech for the check engine light. The person I spoke on Saturday when I called could not pull up the system and requested that I call back. For real service I would have expected that she would call me back when the system issue was resolved. I called back when I could an hour later and was only able to leave a message. While trying to make the original service appointment it took me 4 times to call to get ahold of someone. Even though I was assured by the operator that someone would call back after the message was left. Its frustrating. I understand staffing is impacted by Covid, but I should receive a call back when I am told I will get one. We will see if I get a call back tomorrow from my Saturday message. There have been other aspects of my original visit that was very good Adam is very friendly and worked to keep the high price of services at the best price he could. Also on my second visit he did work to find a part so I would not have to drive an unreliable car home and come back again. Which I did really appreciate. Its just the frustration with repeatedly having to come in again and again after I have been in for a service inspection. More

Excellent service, Lillian went above and beyond to fix my keyless key which turned out I probably could have done but she took care of it! Thanks! my keyless key which turned out I probably could have done but she took care of it! Thanks! More

Great Service Representative Adam was very professional. The customer service was great, I've been in Sales/ Customer Service for many years, it's a good f Service Representative Adam was very professional. The customer service was great, I've been in Sales/ Customer Service for many years, it's a good feeling when you're on the other side of the counter and someone cares. More

Great experience. Friendly customer service, car ready 30 min earlier than anticipated. Well informed about the services required and not pressured into over servicing car. min earlier than anticipated. Well informed about the services required and not pressured into over servicing car. More