Volkswagen of Downtown Chicago - Service Center

Good service I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was not normal and did a full test and replaced my battery free of charge. They had issues finding my file and warranty information at first, but the finance manager who helped me with my purchase helped me find my information and was of huge help, even though he didn't need to be involved in the servicing. Once they straightened that out, they were able to service my car. It was a pretty long wait for a pretty straightforward issue, but I'm happy with the service they provided. More

From the time I stepped inside of the dealership, I was provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solu provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solution to the unforeseen enigmas with my vehicle and offered empathy in this difficult time for me. I really appreciated being treated with care, as many places do not provide you with great service and great attitudes! Fletcher Jones Volkswagen provided phenomenal service and attitudes. To say the least, I am very pleased with my visits. More

Lillian was very outstanding and give me excellent customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership More

Great service! Efficient, friendly and courteous. They got me a loaner to match my needs. Miguel Meza was the best. He was very knowledgeable about cars and answered all my questions. He made the whole pr got me a loaner to match my needs. Miguel Meza was the best. He was very knowledgeable about cars and answered all my questions. He made the whole process simple and easy. More

Excellent experience on my service. Bill made sure I was kept updated, and that all my repairs were done properly. They even made sure it was freshly washed when I received it back. kept updated, and that all my repairs were done properly. They even made sure it was freshly washed when I received it back. More

super service well i was greeted by Lilly the service person , and she asked me about my concerns , and gave me great care , called me when the car was done , an well i was greeted by Lilly the service person , and she asked me about my concerns , and gave me great care , called me when the car was done , and the price was fair , and my car was clean , all in all , a great experience More

This dealership is excellent. Very responsive and good with follow up issues. Everyone who works there has been very courteous with me and prompt in responding to questions. with follow up issues. Everyone who works there has been very courteous with me and prompt in responding to questions. More

Great service! I came in for an oil change and they also took care of a recall issue in shorter time than anticipated. First time there, won't be the last. took care of a recall issue in shorter time than anticipated. First time there, won't be the last. More

Excellent Service!! I highly recommend this Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! More

Great service! Luis was very helpful and let me know what I could do for further improve my vehicle but he was not pushy which I appreciated. I could do for further improve my vehicle but he was not pushy which I appreciated. More