Volkswagen of Downtown Chicago - Service Center

Multiple issues, all fixed well This is the second car I have taken to DTVW for service and I am very happy with the up-front estimates available before any work is done, the communi This is the second car I have taken to DTVW for service and I am very happy with the up-front estimates available before any work is done, the communication provided along the way by the service manager, and the work done by the service team. No one likes to take their car in for service but having the process managed well really takes the inconvenience out of the process. Thank you for helping keep my vehicles in tip-top shape! More

Service is amazing and staff is attentive, courteous and responsive. My Service Rep continuously makes me feel like the highest priority! High Quality! 5 stars all around. responsive. My Service Rep continuously makes me feel like the highest priority! High Quality! 5 stars all around. More

Service was great, the replacemt of parts, the waiting time, and the staff where all the best they could be. I had a sideview replaced within minutes and covered by warranty. No hassle time, and the staff where all the best they could be. I had a sideview replaced within minutes and covered by warranty. No hassle More

GREAT SERVICE DROPPED MY VEHICLE OFF AT 9AM RECEIVED CALL WITH ISSUE TAKEN CARE OF & PICKED UP BY DAYS END REALLY HAPPY THAT I DID NOT HAVE TO RENT A VEHICLE THAN DROPPED MY VEHICLE OFF AT 9AM RECEIVED CALL WITH ISSUE TAKEN CARE OF & PICKED UP BY DAYS END REALLY HAPPY THAT I DID NOT HAVE TO RENT A VEHICLE THANK YOU More

Hands down the best customer service I've ever experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Than experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Thank you Volkswagen of down town Chicago. More

I came in inquiring about a car and my Saleswoman Angie was extremely friendly which already made me feel at home. She walked me through all the steps on how purchasing a vehicle goes because it is my firs was extremely friendly which already made me feel at home. She walked me through all the steps on how purchasing a vehicle goes because it is my first car purchase. She went above and beyond helping me clarify any questions I’d have as a first time buyer. She’s a pleasure to work with and she still helps me out till this day! She’s the best! More

Outstanding Service Department, Team and Manager! My emergency front assist warning light came on and i took a screen shot of my dash board and texted it to Adam my service adviser. He responded that My emergency front assist warning light came on and i took a screen shot of my dash board and texted it to Adam my service adviser. He responded that it's not normal and this need to be looked at sooner than later. He recommended that I can bring it in anytime, so I headed to the shop. Bill the service manager and Luis the service adviser was already expecting me. Did I mention that Adam set all of this up for me on his day off! Turned out to be a bigger problem and Bill and Luis hooked me up with a loaner vehicle to use. Thanks Guys! Keep up the outstanding customer service! More

Excellent service department Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my there. More

Miguel was amazing! I don't think if it wasn't for Miguel, I would not be writing this experience. Now I had worked with someone else before, and he provided me decent se I don't think if it wasn't for Miguel, I would not be writing this experience. Now I had worked with someone else before, and he provided me decent service that prompted me to visit this dealer again for a car service. I had an extensive list of needed repairs and Miguel helped me through it all. I was not too fond of the price, but with a whole needed windshield reservoir & bumper replacement, I needed to trust my car with only the dealer. Miguel helped me with at least making sure that he can provide me the best price he can manage to. He constantly checked in with me and was patient with me, I work and can not always answer the phone. But he made sure to keep me informed and do what he can to get me the best customer service I needed. He was beyond excellent! More

Efficient. Friendly. Perfect. I always appreciate the way the service team works together. I am never waiting long. This word minimum is too long. Not necessary. way the service team works together. I am never waiting long. This word minimum is too long. Not necessary. More