Volkswagen of Downtown Chicago - Service Center

Very happy and pleased. most of all with the service provided. once again thank you. by the way Miguel is very knowledgeable with real professional customer service. Thank you Miguel. provided. once again thank you. by the way Miguel is very knowledgeable with real professional customer service. Thank you Miguel. More

Adam is the best advisor there is. Go see and him for drop off and you will not be disappointed. It is always a pleasure! drop off and you will not be disappointed. It is always a pleasure! More

Truly exceptional service! My first time visiting this garage. Processing was super efficient, great communication and updates. Primary reason was for repairs due to a recall but the team team took the ti garage. Processing was super efficient, great communication and updates. Primary reason was for repairs due to a recall but the team team took the time to do a full inspection. Got updates by text and email. Mike took the time to go over in detail the report he emailed. Great explanations, not pushy and very appreciated. Very professional. Left my car in the morning, got a courtesy Lyft ride home, and got my car back on time and with a complimentary car wash - nice touch! Would definitely recommend and will be back based on my first experience. More

Very pleased with service and treatment from the person who was there from start to finish . Very professional and caring individual . His conduct alone was enough to make his location my go to place for s who was there from start to finish . Very professional and caring individual . His conduct alone was enough to make his location my go to place for service. More

Great Service! Gerardo was very helpful and explained in details on what happened to my vehicle. They also provided me with a car wash which I greatly appreciated! details on what happened to my vehicle. They also provided me with a car wash which I greatly appreciated! More

Friendly people easy to work with. service was done in a timely matter service was good responded to all my questions eve if I went for a recall timely matter service was good responded to all my questions eve if I went for a recall More

Great customer service and follow up to ensure everything was done satisfactory. No pressure approach was greatly appreciated and flexibility with schedule was great. I‘ll recommend vw downtown to anyone was done satisfactory. No pressure approach was greatly appreciated and flexibility with schedule was great. I‘ll recommend vw downtown to anyone More

Great communication from the service department. I appreciated the quick and honest response I received about my car. I was able to go the same day for drop off and pick up. appreciated the quick and honest response I received about my car. I was able to go the same day for drop off and pick up. More

Appreciate the communication, and service especially during the pandemic. Your patience with getting things right, regardless of how long it took, is appreciated. Seamless! Thank you during the pandemic. Your patience with getting things right, regardless of how long it took, is appreciated. Seamless! Thank you More

I brought my 2015 Passat in for service. Adam did a great job going over the needed services while also explaining services that I would need in the future. I really appreciate transparency. Keep up t great job going over the needed services while also explaining services that I would need in the future. I really appreciate transparency. Keep up the good work. More