Volkswagen of Downtown Chicago - Service Center

Friendly, personable, and easy to deal with.The car was serviced in a timely manner. Everything was inspected, and a full report was given. Herberto was very easy to deal with! serviced in a timely manner. Everything was inspected, and a full report was given. Herberto was very easy to deal with! More

Great service. Atrocious prices. My service was handled thoroughly and professionally. Heberto was great to work with and very responsive. Service was complete faster than expected. P My service was handled thoroughly and professionally. Heberto was great to work with and very responsive. Service was complete faster than expected. Prices are absolutely unaffordable, hence the 3-star review. They offered to change my burned out brake light for $50. No thanks. There are other great service providers in town who charge fair prices. I won't be back unless there's another need that can only be solved at the dealership (like this one was). More

Berto is the best Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank you Berto! More

Bill was very professional and helpful since I emailed him. Vale (technician?) very knowledgeable and assertive. And everything went smoothly with Heberto. I will be back tomorrow him. Vale (technician?) very knowledgeable and assertive. And everything went smoothly with Heberto. I will be back tomorrow More

Great service I feel confident that the service is done timely and correctly. Never have to bring back for the same thing twice. Luis makes sure I get the best available discounts. timely and correctly. Never have to bring back for the same thing twice. Luis makes sure I get the best available discounts. More

Friendly, on time, informative. Convenient service schedule. Always take our VW bug here. Friendly. polite...kept me updated throughout day as to status of service. Clean service dro Convenient service schedule. Always take our VW bug here. Friendly. polite...kept me updated throughout day as to status of service. Clean service drop off area...attentive. More

They were very helpful honest and worked quickly to resolve the issue with my car. The service manager Bill was very helpful. A great job resolve the issue with my car. The service manager Bill was very helpful. A great job More

Excellent service and Heberto was very nice and polite , I would keep this dealer/ place in mind for future service or repairs , thanks to all of you I would keep this dealer/ place in mind for future service or repairs , thanks to all of you More

Painless Process Normally one thinks about car service like dentists...necessary evil. This was painless and dare I say pleasant. I will be returning for future visi Normally one thinks about car service like dentists...necessary evil. This was painless and dare I say pleasant. I will be returning for future visits. More

Awesome service - friendly, helpful, flexible.I felt Awesome service - friendly, helpful, flexible. I felt like I was getting in a new car the detail was so good! I really appreciated the communica Awesome service - friendly, helpful, flexible. I felt like I was getting in a new car the detail was so good! I really appreciated the communication along the way! More