Volkswagen of Downtown Chicago - Service Center

I was ushered into the correct side by a nice young lady. Then, I was helped by Louis. Borris was a great host and answered my questions while I waited. The whole staff was very friendly. Then, I was helped by Louis. Borris was a great host and answered my questions while I waited. The whole staff was very friendly. More

Service department VW of Downtown Chi-highly recommended!!! I brought my car in to be serviced due to a recall, my service adviser, Lillian Juarez, was top notch. My car was washed before given back. A week lat I brought my car in to be serviced due to a recall, my service adviser, Lillian Juarez, was top notch. My car was washed before given back. A week later I noticed oil leaking after two oil changes that took place at a neighborhood service shop that almost killed my engine. I proceeded to call Lillian and discussed my concerns. She was very knowledgeable and put me at ease during the entire process and kept me updated throughout the course of the service. To top it off, they were nice enough to not charge me for work that has been done. I am very satisfied with service and my service adviser, Lillian. Highly recommend this facility, always felt so re-assured and educated on the vehicle. More

Very nice, quick and easy to work with. Miguel was awesome and kept me in the loop throughout the day on what services were needed. awesome and kept me in the loop throughout the day on what services were needed. More

Service I had a very positive experience with service at the dealership. The service was completed in a timely manner and a freshly washed car is always a go I had a very positive experience with service at the dealership. The service was completed in a timely manner and a freshly washed car is always a good thing! More

Tire issue As always, Adam K. took very good care of my tire issue. gave me timing, options, set me up in the waiting room with internet access and coffee and a As always, Adam K. took very good care of my tire issue. gave me timing, options, set me up in the waiting room with internet access and coffee and always with great courtesy and friendliness. A great asset to our team, and a big part of the reason i keep coming back and will look at Volkswagen when it is time for a new vehicle More

Honestly one of the best Volkswagen dealer out there great service department. They also have great service advisors that really help you out when you need them. great service department. They also have great service advisors that really help you out when you need them. More

Great service, as always. These guys are very professional and always go above and beyond. You are in good hands at this dealership. Check them out. professional and always go above and beyond. You are in good hands at this dealership. Check them out. More

Mr. Delgado took care of all my needs when I came in to get my keys programmed and even washed my vehicle. Great customer service. get my keys programmed and even washed my vehicle. Great customer service. More

love the speed and quality of service that was provided. Everyone was extremely professional and attentive to my needs. Thank you for the speed and help. Everyone was extremely professional and attentive to my needs. Thank you for the speed and help. More

Great customer service I had to fix a couple of things on the windshield and they were able to do it in the same day. Good job and everything is working properly now! I had to fix a couple of things on the windshield and they were able to do it in the same day. Good job and everything is working properly now! More