Volkswagen of Downtown Chicago - Service Center

Great experience- everyone was extremely helpful, detailed and transparent. The customer service goes above and beyond by providing car service and they also were quick in repairs detailed and transparent. The customer service goes above and beyond by providing car service and they also were quick in repairs More

Great service. In and out dropping off my car and picking it up. They even washed it for me. Will be happy to go back to for any issues that may arise. it up. They even washed it for me. Will be happy to go back to for any issues that may arise. More

Service is as expensive as you would expect from a dealership, but Adam was more than willing to work with us to get us every possible discount. Luis was also very helpful over the phone. Thanks, gu dealership, but Adam was more than willing to work with us to get us every possible discount. Luis was also very helpful over the phone. Thanks, guys! More

I’ve been going here for a couple years and have never had a bad experience. The service and work is great, but the greatest compliment is their transparency, honesty, and integrity. Very Rare these days! had a bad experience. The service and work is great, but the greatest compliment is their transparency, honesty, and integrity. Very Rare these days! More

Very good thanks, but Mike the service manager needs to keep his mask on! Adam was great, very quick to respond to my concerns. So I highly recommend him! keep his mask on! Adam was great, very quick to respond to my concerns. So I highly recommend him! More

Very happy with the service dpt of this dealer. Clear explanations of what was to be performed in my car. Mike was also very friendly explanations of what was to be performed in my car. Mike was also very friendly More

Was scheduled for a next day appointment. Car came back clean and they even did some additional service that was needed. Check in/Check out was quick and friendly. clean and they even did some additional service that was needed. Check in/Check out was quick and friendly. More

I had a issue with a part(s) on my car and Cameron with the help of the Service Department inspect and service my car in such fine fashion! the help of the Service Department inspect and service my car in such fine fashion! More

They are all very pleasant and professional at this location. I always feel treated right. Great customer service. And the fact that they are in my neighborhood makes it the more convenient for me. Tha location. I always feel treated right. Great customer service. And the fact that they are in my neighborhood makes it the more convenient for me. Thank you! More

Great customer service! A few hiccups along the way with repairs but they always ha does it professionally and covered my transportation costs. Super helpful! repairs but they always ha does it professionally and covered my transportation costs. Super helpful! More