Volkswagen of Downtown Chicago - Service Center

The service was timely, professional, and personable. I highly recommend this dealership. The only suggestion which I have is that there should have been hand sanitizers on the premises given the virus lo highly recommend this dealership. The only suggestion which I have is that there should have been hand sanitizers on the premises given the virus lockdown. More

Evalauted the problems and scheduled repair. The entrance is quite tricky - you have to make a sharp turn in and out and it is crowded with cars but they have some employees directing customers. The entrance is quite tricky - you have to make a sharp turn in and out and it is crowded with cars but they have some employees directing customers. I was provided a Lyft to get home. When big problems were found, they offered a loaner car. Only issue I had was they initially advised of a problem that I had fixed previously, still under warranty. I had to tell them that I had this done recently. They really should have known that. I could easily have forgotten that. I was also somewhat shocked by the stimate for rear shocks for the car, over $1,200. I declined that as I want to get a comparative estimate first. Communications by text were good and they kept me reasonably informed of what was going on and when I would get the car back.. Overall, a reasonably good experience and I did not have to pay too much out of pocket. More

Great service. Miguel kept me in the loop throughout the process. I purchased my vehicle thorough VW of downtown Chicago and the process was easy. process. I purchased my vehicle thorough VW of downtown Chicago and the process was easy. More

Windshield wiper Got scammed for a damaged windshield wiper that was damaged by dealership. This part should have been replaced without customer even knowing. Instead Got scammed for a damaged windshield wiper that was damaged by dealership. This part should have been replaced without customer even knowing. Instead the dealership wanted to charge the customer for item. Worst part, drove away without knowing wiper blade was not on armature. Had to complain, and got a credit. Purely dropped the ball. Hope dealership did the other claimed services. More

Great service experience The service department is always professional and very easy to deal with. They are respectful of your time and there are no surprises. Very courteous. The service department is always professional and very easy to deal with. They are respectful of your time and there are no surprises. Very courteous. More

Everyone has a great attitude. They wanted the help me with my issue. I appreciate that. Why do I need to say more? Great people!!! with my issue. I appreciate that. Why do I need to say more? Great people!!! More

Another good experience I went to VW because there was a noise on the back of my car. As always, Miguel Meza, was very attentive and professional. I drive around the block wi I went to VW because there was a noise on the back of my car. As always, Miguel Meza, was very attentive and professional. I drive around the block with Val to try to identify the noise and he came up of some explanation. Not sure if this is going to work but that's another story. I had to came back a second time on the same day because the Apple Car Play was not working and the tire pressure light went off. Again, Miguel Meza, helped me, assessed the situation and everything was working again 30 minutes later. Thank you, Miguel Dalmeida More

Excellent service. Adam Khamsot was the best!He Excellent service. Adam Khamsot was the best! He explained the service & synced my phone. He gave me options regarding a replacement key that has b Excellent service. Adam Khamsot was the best! He explained the service & synced my phone. He gave me options regarding a replacement key that has been misplaced. More

Recall for sunroof drainage. Fast and friendly service for a minor recall. I was able to receive a next day appointment, received a paid car service to work after I dropped my car Fast and friendly service for a minor recall. I was able to receive a next day appointment, received a paid car service to work after I dropped my car off and service was completed on time. More

service review Excellent customer service. Right on time and called when expected. He was very friendly and accommodating. The only issue was they did not wash my Excellent customer service. Right on time and called when expected. He was very friendly and accommodating. The only issue was they did not wash my car as promised. Everything else was A+. More