Volkswagen of Downtown Chicago - Service Center

Best customer service After having some pretty average experiences at other service centers in the Chicagoland area, I was blown away by the customer service and quality ca After having some pretty average experiences at other service centers in the Chicagoland area, I was blown away by the customer service and quality care at Volkswagen of Downtown Chicago. Miguel was attentive, knowledgeable, friendly and caring while I had my break pads fixed. Miguel even went above expectations by waiting well over closing time so that I could pick up my car after after needing it for travel the next day. Couldn't be happier with my service and would recommend to anyone. Thanks VW of Downtown Chicago! More

Awesome service This dealer has always helped me with my car issues. Every service advisor has great customer service skills. I am greatly satisfied with my service. This dealer has always helped me with my car issues. Every service advisor has great customer service skills. I am greatly satisfied with my service. More

Bill Dolan was so great.Professional, considerate and Bill Dolan was so great. Professional, considerate and caring to resolve All our issues.. I asked him the tech name Jean who helped. Awesome too Bill Dolan was so great. Professional, considerate and caring to resolve All our issues.. I asked him the tech name Jean who helped. Awesome too More

Love these guys Luis in the service department under the direction of Bill Dolan, who runs around that dealership at warp speed, treats me like I am the only customer Luis in the service department under the direction of Bill Dolan, who runs around that dealership at warp speed, treats me like I am the only customer in the place. They take care of me immediately, offer me a loaner; stay in touch via text, and fix my car promptly. And wash it as well. I have observed the same treatment of every customer, so I don’t think I’m special 🙁. I am determined to keep my car as long as I can; but when I need a new one, I will buy another VW so this dealership can service it. More

I always love coming to Volkswagen, I love the hospitality & Service!! I will always come back for service & any issues I might have in future hospitality & Service!! I will always come back for service & any issues I might have in future More

Always solid service Team did a great job diagnosing and handling all of the fixes. Service advisor and team are always top night. Thank you again Team VW! Team did a great job diagnosing and handling all of the fixes. Service advisor and team are always top night. Thank you again Team VW! More

Full and excellent service and professionalism. I really appreciated the pick up and drop off service and my car is running great. Fast turnaround, too. Thank you! appreciated the pick up and drop off service and my car is running great. Fast turnaround, too. Thank you! More

Front brakes Luis was spectacular in every sense of the word. Really enjoyed my experience with him! Wonderful dealership and people! Highly recommend coming here Luis was spectacular in every sense of the word. Really enjoyed my experience with him! Wonderful dealership and people! Highly recommend coming here for your service! More

Lillian Juarez was amazing. She provided superior customer service with a smile and made me laugh through the excruciating part - making payment. Thank you Lillian! customer service with a smile and made me laugh through the excruciating part - making payment. Thank you Lillian! More

Always awesomely consistent stellar service! The entire service staff has always been extremely accommodating every time I have brought my vehicle in for servicing. Never any hard sell...keep it The entire service staff has always been extremely accommodating every time I have brought my vehicle in for servicing. Never any hard sell...keep it up guys! More