Volkswagen of Downtown Chicago - Service Center

This dealership continues to give excellent service. They provided a Lyft to my destination. I was notified by text message when my car was ready, given the opportunity to pay the same way. Adam Khamsot is a provided a Lyft to my destination. I was notified by text message when my car was ready, given the opportunity to pay the same way. Adam Khamsot is an outstanding service advisor! More

Phenomenal customer service and support! I will be returning for more work if needed in the near future for sure. Luis and team did a great job! returning for more work if needed in the near future for sure. Luis and team did a great job! More

My experience at vw downtown was a great one. Service was outstanding and done in a short time period. Plus free rides. Thanks vw nice work outstanding and done in a short time period. Plus free rides. Thanks vw nice work More

Gerardo was nice, but my brand new VW still makes the unusual sound it did when I brought it in (for the second time). I feel the mechanics could investigate further to discover the problem. unusual sound it did when I brought it in (for the second time). I feel the mechanics could investigate further to discover the problem. More

I had a good experience seeing that it was my first visit to the service department at that location. I'm sure I'll be returning in the future. to the service department at that location. I'm sure I'll be returning in the future. More

Service was fine, pretty long wait for an oil change but the number of reminder texts, calls, emails, alerts, etc is absurd. Definitely takes away from what was otherwise a generally positive experience. the number of reminder texts, calls, emails, alerts, etc is absurd. Definitely takes away from what was otherwise a generally positive experience. More

Miguel was great! Picked my car up, so professional. Overall the service was fast, easy and will definitely go back. Miguel communicated with me throughout the day confirming everything throughout. Overall the service was fast, easy and will definitely go back. Miguel communicated with me throughout the day confirming everything throughout. More

everything from first contact, pick up and delivery was fine courteous service , kept me informed on progress and what service had to be completed. excellent. fine courteous service , kept me informed on progress and what service had to be completed. excellent. More

The service center kept me informed regarding the status of my vehicle. The service for my vehicle was done in a timely matter. Excellent work! of my vehicle. The service for my vehicle was done in a timely matter. Excellent work! More

I had the opportunity to work with Gerardo, and he was terrific! He provided top-notch service as explaining the whole process from dropping off the car to pick-up. He kept posted about time and went beyo terrific! He provided top-notch service as explaining the whole process from dropping off the car to pick-up. He kept posted about time and went beyond to make sure that my insurance would cover the service! Highly recommend! More