Volkswagen of Downtown Chicago - Service Center

Adam in the service department was amazing. Friendly, knowledgeable, made the process simple and painless. He was super helpful from be gemming to end. Please give him a raise. knowledgeable, made the process simple and painless. He was super helpful from be gemming to end. Please give him a raise. More

Window repair for my VW Tiguan. It was easy to set up an appointment online. The service agent was courteous and helpful. Service was able to correctly identify the problem and the w It was easy to set up an appointment online. The service agent was courteous and helpful. Service was able to correctly identify the problem and the work was performed to my satisfaction. My vehicle window is now functioning well. Very pleased with the helpful and the efficient service. Thank you. More

Alex was friendly, polite, and professional. She took great care of my car and returned it better than I sent it away! The VW team is great! great care of my car and returned it better than I sent it away! The VW team is great! More

Always awesomely consistent stellar service! Adam has always treated me well and has had my vehicle serviced beyond my expectations without trying to up sell me on services I don't need! Adam has always treated me well and has had my vehicle serviced beyond my expectations without trying to up sell me on services I don't need! More

Literally the best. My roadside person came and they changed my tire took the old one back, patched it up & returned in the span of 1.5 hour. My roadside person came and they changed my tire took the old one back, patched it up & returned in the span of 1.5 hour. More

Car was picked up. No car wash, no vehicle drop off or gas as advertised. Actual people dealt with was good. But don’t advertise something you will do but don’t . gas as advertised. Actual people dealt with was good. But don’t advertise something you will do but don’t . More

Getting the auto ready for summer Awesome job on the detailing. He sent me a text to let me know he had availability, dropped it off and sent me a text to pick up it. It was that easy Awesome job on the detailing. He sent me a text to let me know he had availability, dropped it off and sent me a text to pick up it. It was that easy... More

excellent service greatly appreciate the valet service during this time of social distancing. Service was great, as usual, and special shout out to Alex who picked up a greatly appreciate the valet service during this time of social distancing. Service was great, as usual, and special shout out to Alex who picked up and dropped of my car with a positive and bright attitude. More

Excellent service and good communication about progress and cost. Pick up service also worked well. Choices of what we did and did not do to the car and the costs were clear. and cost. Pick up service also worked well. Choices of what we did and did not do to the car and the costs were clear. More

my service was excellent, everyone was friendly in the service department and Luis helped me with everything i needed. i left very satisfied with all of the services i received. service department and Luis helped me with everything i needed. i left very satisfied with all of the services i received. More