Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,353 Reviews of Volkswagen of Downtown Chicago - Service Center
Matt has been amazing in his customer service and in resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to resolving my issues. I had some issues with my brand-new car; that he took the time to resolve my matter in high regard. He oversees every detail to give me the best results and the best customer care. He ensure that my brand-new car was serviced correctly. He also, curated trust and respect with me. He cares for the safety and security of EVERY customer. His customer service and care was top-notch!! Thank you so much, Matt, I would definitely recommend you and Mike Szafraniec (Service Maintenance Team). More
Excellent I was received timely. The facility was clean and professional. Only issue was the service took a little longer than initially informed via phone The facility was clean and professional. Only issue was the service took a little longer than initially informed via phone More
The dealership is really nice clean, new and up-to-date. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. More
He was thorough and made the process easy He let me know that there was a concern with my car and he helped me get it all done in a day that there was a concern with my car and he helped me get it all done in a day More
Mike was great. Helped me in and out with great time and actually took the time to listen to me about my tire issues Helped me in and out with great time and actually took the time to listen to me about my tire issues More
This is the second time we go there and your man, despite being overworked, was professional and courteous, and I'm grateful for him going above and beyond to help me with everything that we needed done. being overworked, was professional and courteous, and I'm grateful for him going above and beyond to help me with everything that we needed done. More
Mike was fantastic! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! More
Excellent Excellent customer service from Mike in service department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services More