Volkswagen of Downtown Chicago - Service Center

Bad service I believe my car was damaged from my visit I left multiple voicemails to the service supervisor no one has reached back left multiple voicemails to the service supervisor no one has reached back More

If I could rate this place zero stars, I would. I bought my Tiguan in 2019 and since then have had nothing but negative experiences - from promising loaner vehicles they didn't have, to messing up I bought my Tiguan in 2019 and since then have had nothing but negative experiences - from promising loaner vehicles they didn't have, to messing up repairs, to waiting four hours for a scheduled oil change, to most recently having to come in twice and spend over six hours there in total only for the wrong part to be ordered... I'm surprised they're still in business. The staff turnover alone is alarming. Avoid this location at all costs if you can. More

I have never been treated as well at any car dealership (and there have been many over the years) as I have been at VW Downtown Chicago by Luis Tinoco. He has been extraordinarily kind and generous, especi (and there have been many over the years) as I have been at VW Downtown Chicago by Luis Tinoco. He has been extraordinarily kind and generous, especially this summer when I needed an urgent repair just as I was about to leave town for several weeks. I was prepared to sell the car because I saw no alternative but Luis arranged for the work to be done and the car stored until my return. Everyone to whom I have told this story has been as deeply impressed as I was. I will always be grateful and will remain a loyal customer as long as I have a VW and live in Chicago. Many thanks, many times over! More

The last time I was there for service I was treated extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entir extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entire life. We will be servicing our car elsewhere moving forward. More

I had a horrible experience, had to take the car back twice because it had a short and the second time I took it was because of an engine noise which they did not want to address saying that it is nothin twice because it had a short and the second time I took it was because of an engine noise which they did not want to address saying that it is nothing when obviously is something no car should be making a ticking noise ! I would not recommend this place to no one!! Still very upset that they did not fix my issue ! More

Poor dealer. Overpriced and not good at follow up. I would not recommend them nor would I use them again Overpriced and not good at follow up. I would not recommend them nor would I use them again More

Excellent Service! Customer focused. Maintenance and service for my vehicle was well explained. Will recommend Customer focused. Maintenance and service for my vehicle was well explained. Will recommend More

I have a 2022 Taos SEL still under warranty. The check engine light went on this AM. First thing I did was to make sure the fuel cap was on correctly and tight. It was. I took the car in to The check engine light went on this AM. First thing I did was to make sure the fuel cap was on correctly and tight. It was. I took the car in to VW of Downtown Chicago this morning around 7AM. They called me at approx. 4PM to tell me it was the fuel cap not on properly(!). Because this was 'human' error, the warranty will not cover this and I owe them $250! So, they are basically stealing my car for a day and charging me $250 for the privilege. More

Good experience everyone was very friendly the valet parking was confusing but other then that great.. parking was confusing but other then that great.. More

Luis Tinoco is absolutely the best I’ve been taking my truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have I’m very happy with the attention and help that received every time I come here. He’s professionalism is outstanding⭐️⭐️⭐️⭐️⭐️ Thank you Luis😊 More