Volkswagen of Downtown Chicago - Service Center

Service desk could be more specific and let me make my decision on what I want to do. decision on what I want to do. More

Luis did not return my calls nor confirm the vehicle was ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided w ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided with any paperwork on the warranty repairs that were completed nor any work that they completed. I have reached out to Luis several times since picking up the car and he has not returned my calls or answered my voicemails. When I picked up the car, my white interior had grease stains all over the seat, door, center console, windshield, and steering wheel. To date, I have no idea what they did and whether they are still working on getting the backordered parts. Awful experience. More

I leave this review because the sale price of my car was increased by nearly ten thousand dollars and was never told how that happened. increased by nearly ten thousand dollars and was never told how that happened. More

My recent service experience was perfect. I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They co I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They completed everything and went over what was completed. Smooth experience and no hassle. More

Eric was a nice guy worked with me so I worked with him, dealership was great we were in a rush so they accommodated and helped us out. dealership was great we were in a rush so they accommodated and helped us out. More

Convenient location downtown, staff are helpful and friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. More

Great workers, great service great patience a very nice waiting area with free coffee and comfortable waiting area with free coffee and comfortable More

Fred Borek is the best service adviser I have ever had. His communication about needed repairs and status is excellent. He cares deeply about his customers and their cars...and understands how important my His communication about needed repairs and status is excellent. He cares deeply about his customers and their cars...and understands how important my sweet old car is to me. He prioritizes when really NEEDS to be done (Important with a 31 year old car for which parts are hard to get). Fred is the best and VW is lucky to have him! More

Excellent service and beautiful facility. ...they have a premium shop and it shows that they care about the clients ...they have a premium shop and it shows that they care about the clients More

VW of Downtown Chicago is the best service department. I ran into an issue with my car and I’ll be honest, I was pretty upset. I was assuming it was going to be a difficult headache to deal with but Fred I ran into an issue with my car and I’ll be honest, I was pretty upset. I was assuming it was going to be a difficult headache to deal with but Fred and Mike Z are complete gentlemen and made this a wonderful experience. Really great dealer leadership from those two. Thank you! More