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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,657 Reviews
Call Service Center (312) 614-0196

1,657 Reviews of Volkswagen of Downtown Chicago - Service Center

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June 12, 2025

Great service dept, fast and easy. Comfy waiting room as well. and TV to pass the time More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 12, 2025

Only two complementary oil changes. Not a good selling point for reinvestment, we’ll look at other dealership when it’s time for a trade-in More

by DREED1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Hello Mr Reed. Please give me a call when you get a chance. I would like to see if there is any way we can qualify you for any additional VW Cares. For the record, the 2 you receive are from VW. My store is one of the very few that is signed up for 3 free VW services. No store was able to elect to do more than this so we will be your very best option for complimentary included services with your purchase. There are several Reeds in our system and I do not want to look at the wrong vin. Please reach out to me so I can see if there is anything more I can do. My direct line is 312-628-4830. Thank you, Mike

June 11, 2025

The Downtown Chicago VW dealer has taken great care of my car with friendly and attentive service. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 10, 2025

I was able to get the service I needed quickly, and the staff was very accommodating, especially when I was running a bit late! More

by SMKAiser26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 10, 2025

Although Luis was fantastic, however I am concerned about the condition of my car, specially the catalytic system, since picking it up from your location. Additionally, it sounds like something is rattling n More

by TANYAFTOWNS
Recommend Dealer
No
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jun 13, 2025 -

Volkswagen of Downtown Chicago responded

Hello Tanya: At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

June 09, 2025

Attentive to the needs of the customer. Willing to go the extra mile for a satisfactory conclusion. More

by herbertmccann
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 08, 2025

Worst service experience I have had with over 25years of driving. Dealership dented passenger side door in their garage and have not been responsive to numerous requests regarding dent or completion of othe More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Volkswagen of Downtown Chicago responded

Hello Steven Deluca, I want to sincerely apologize for the dent you’ve noticed. I’ve reviewed the intake photos, and while there appears to be something there, I’d like to investigate this further with you to determine how we can best resolve the issue. I've attempted to reach out a few times, as whenever we perform a goodwill repair with Volkswagen’s support, I always want to ensure that everything has been completed to your satisfaction and is functioning properly. Please feel free to contact me at your earliest convenience so we can discuss the next steps. I’m here to help and want to make this right for you. You can reach me directly at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you, and I look forward to speaking with you. Best regards, Fred Borek Service manager VW of downtown Chicago

June 05, 2025

Volkswagen of Downtown Chicago’s service department was fantastic—quick, professional, and kept me fully informed throughout! More

by Ashleynowacki89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 05, 2025

Prices are ridiculous. Bill was higher than I was told . And they don’t accept credit cards without 3% fee, which I wasn’t told until checkout. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

James Hooker, I’m sorry to hear about your disappointment regarding these issues. I’d like to invite you to review the call where we discussed the cost, as I did inform you of the amount, and it aligns with what you were actually charged. I also made every effort to secure goodwill coverage for a repair on a vehicle that has minimal maintenance history within the VW network. Regarding the 3% processing fee, I understand how frustrating these additional costs can be, but unfortunately, it has become a standard practice across many businesses. I sincerely wish I could have done more, but I do hope you find the $1,400 in goodwill savings to be a meaningful benefit. Wishing you a great day, and please don’t hesitate to reach out if there’s anything further I can assist with. Fred Borek VW Service Manager

June 05, 2025

Service was good and I would recommend to others. Thanks for taking care of my car More

by davis-darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Jun 05, 2025 -

Volkswagen of Downtown Chicago responded

Darrrell, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

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