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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,450 Reviews
Call Service Center (312) 614-0196

1,450 Reviews of Volkswagen of Downtown Chicago - Service Center

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November 22, 2024

The service technician, who I think was called Larry, was polite, efficient and meticulous. My car was returned repaired, washed and vacuumed. Amazing! More

by DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Larry provided excellent service and that your car was returned in top condition. We truly appreciate your feedback and would be grateful if you could refer any friends or family who might need our services. We look forward to serving you again soon!

November 21, 2024

Great, friendly service. Good communication and prompt updates. Everything was done well. Car was returned very clean. Thank you. More

by GROVE.COURTNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Courtney, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 21, 2024

Huge improvements all around. Great service and courteous and timely!! Keep it up. And many thanks. More

by Mita C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Mita, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 19, 2024

I was able to get a same day appointment and the maintenance was completed within the estimated time. I appreciate the car wash. My service rep, Cristie, was both professional and nice. More

by Jspears3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christy and our team here at Volkswagen of Downtown Chicago.

November 16, 2024

Customer service was on point , and service was quick and Luis was very attentive very much appreciated More

by JORGYRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 16, 2024

Car was given for service. They really did very poor cleaning on the car. It was not expected from dealer More

by AAGRAWAL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you.

November 14, 2024

Great sales and service, enjoyed the buying experience immensely. Easy, quick and no pressure, perfect. More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 13, 2024

Fred was very helpful, courteous, and knowledgeable. He made the whole process very stress-free. More

by NIUFREAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy Fred was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2024

Avery was an amazing sales consultant, before and after the sale. Luis in service was great as well. Highly recommend! More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery and Luis were able to help, and we hope to see you again!

November 13, 2024

Christy is great to work with. Super nice and professional. Does a great job communicating throughout the process More

by DG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Christy. We're glad to hear she delivered such a great experience!

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