Volkswagen of Downtown Chicago - Service Center

Poor performance by Service Dept staff. I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conver I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conversations w/ 3 team members and the manager in order to get multiple different and contradictory explanations on how to resolve the issue More

They had the vehicle I wanted but the experience was very sub par. They did nothing to earn my business except have the car I wanted. They refused to make me a 2nd key on an expensive vehicle and they backed sub par. They did nothing to earn my business except have the car I wanted. They refused to make me a 2nd key on an expensive vehicle and they backed out on their initial agreement with my trade in criteria. They also quoted me a 5.49% rate then proceeded to tell me my credit was perfect and offered me an 8.99. Only after I said nope give me my keys did they magically get it back around the 5.5 mark. Also ran my credit 6 separate times which was a nice hit on a perfect credit score. I love my vehicle I chose but truly regret doing business with them. Salesperson was fine, front desk was fine, but management and finance were rude and arrogant. More

Avoid This Dealership – Dishonest, Unreliable, and Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three week Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three weeks in repairs. Overcharged & Delayed Refunds – They overcharged me $100 for a loaner. After weeks of chasing them down, they processed a refund—but never sent it. I had to go in person, only to find out they were holding my money over a petty $5 dispute. Bait-and-Switch Pricing – They quoted $250 for a spare key, then later claimed it was $500. Zero Accountability – Instead of fixing their mistakes, they stonewalled, delayed, and nickel-and-dimed me. Untrustworthy, unprofessional, and not worth the hassle. If you're considering buying here, Don't. There are better VW dealerships that actually stand behind their word. More

Fred was very helpful in explaining the issues and what needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. More

The service guy Larry had his mechanics damage my vehicle on purpose just so I’ll have to use my warranty on purpose just so I’ll have to use my warranty More

Luis greeted me with a smile and a professional attitude. He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed as promised. Vehicle was returned on time, and with fresh wash. THANK YOU LUIS! More

I have had very good car and client services at this location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works vo location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works volkswagen More

Employees seem indifferent at best. I expressed an issue when I brought in my car, and the service writer said it would be addressed in the recall. It was not and since he never notifie I expressed an issue when I brought in my car, and the service writer said it would be addressed in the recall. It was not and since he never notified the tech of my concern, the issue was not resolved. More

Great service as always and maintenance on my vehicle was done expeditiously. Herberto let me know what needed to be done and gave me a loaner until the work was done. Great customer service from him and the done expeditiously. Herberto let me know what needed to be done and gave me a loaner until the work was done. Great customer service from him and the mechanic working on my vehicle. More

Good service always every visit , and very attentive and good communication always updating on vehicle good communication always updating on vehicle More