Volkswagen of Downtown Chicago - Service Center

Had a great experience! The staff was friendly, professional, and super helpful. I’ll definitely be coming back again! The staff was friendly, professional, and super helpful. I’ll definitely be coming back again! More

There was little to no communication about the factory recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never r recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never receiving a reply. When finally spoke to Luis he told me no messages had been delivered. At 11:30 am he told me he was on the phone with my warranty provider about my coverage and at end of day when I spoke to him to inquire about the status of the warranty repair he told me he had just gotten off the phone with them, which means that one or the other wasn't true. He also told me that the dealership would perform a good will replacement on the console around the stick shift because I explained that the finish was peeling off and was razor sharp. My wife and I have cut ourselves multiple times on it. He then rescinded this offer and tried to quote me for the repair that he said would be complimentary More

Nice people in Service Work was performed perfectly. I’m grateful All my questions were answered I’m grateful All my questions were answered More

Luis was great- he was attentive to my needs and very knowledgeable. His expertise is top notch! knowledgeable. His expertise is top notch! More

Attention was just OK i’ve been there three times and really is ok . Very clean place✅ really is ok . Very clean place✅ More

Refused to make repairs claiming they did not have the parts. Then tried to sell an extended warranty. Very difficult to deal with. parts. Then tried to sell an extended warranty. Very difficult to deal with. More

The dealership welcomes you inn and your service is done in an timely matter process. in an timely matter process. More

Very good service-handled my accident when leaving very well!!! I highly recommend this dealership!!! Very loyal customer well!!! I highly recommend this dealership!!! Very loyal customer More

Very underwhelming a waste if time non-informative I over all did not like my experience at Volkswagen of downtown Chicago over all did not like my experience at Volkswagen of downtown Chicago More

My new 'certified' car has been in the service department more than I've driven it. Basically, problem after problem. more than I've driven it. Basically, problem after problem. More