Volkswagen of Downtown Chicago

Great customer service and love the labor car runs better than ever excellent service and we be returning than ever excellent service and we be returning More

Thank you so much for taking cater of me and my family. Volkswagen of Chicago never disappoints! Great service in a timely manner! Volkswagen of Chicago never disappoints! Great service in a timely manner! More

I've already submitted a review on the dealership itself which could be summarized as: --Pricey with little to no wiggle room --Decent atmosphere and friendly associates --Did I mention pricey? But f which could be summarized as: --Pricey with little to no wiggle room --Decent atmosphere and friendly associates --Did I mention pricey? But for Dorry, I couldn't say enough positive things. She is the kind of employee you want to see at a dealer. I went in to purchase a Golf R and she was a fellow enthusiast owning a current model GTI as well as a history of others. She was in contact with me for months while the car was on order, and did countless little small things on my behalf to make sure my experience was the best it could be. From helping me get a break on some nonsense charges, to just keeping me informed with pictures and the like, she was wonderful. She even went over some accessories she thinks I should get, shared some photos of things she's done to her car, took a photo shoot of both of ours when my car finally came in, and even sat outside with me and went over all the features and offered help setting up some hidden things that may have taken a while to figure out. She has models of cars on her desk and is truly someone who loves the field she's in and the cars she sells. It would be incredible to have people who are seemingly just as excited to see you get a cool car at dealers instead of the typical ones who just see $$'s. Of course, it's a business and I understand that but it doesn't have to be one or the other. Shout out to Mark in finance as well. He gave me vibes of being tied by the powers at be instead of trying to make you pay the things the place does. He was still very friendly, down to earth and empathetic. I just wish he had a little more leeway to help the buyers who can see through the nonsense. More

Miguel was very knowledgeable and helpful. As usual I had an excellent experience. Thank you As usual I had an excellent experience. Thank you More

I've only been here for service and maintenance. Always had a good experience. Service advisor Adam is the best! Always had a good experience. Service advisor Adam is the best! More

The only problem was the construction going on. I know the next service, will be more comfortable waiting. I know the next service, will be more comfortable waiting. More

I worked with Angie and she was amazing! Very thorough and made sure to go the extra mile to ensure I was satisfied! Very thorough and made sure to go the extra mile to ensure I was satisfied! More

My Worst Nightmare. Nothing was Fixed. Spent 2 Saturdays All day and the managers Lied About the Vehicle Being Fixed. Nothing was Fixed. Spent 2 Saturdays All day and the managers Lied About the Vehicle Being Fixed. More

Mechanic did a Poor inspection of my vehicle. Didn’t notice issue that my vehicle actually had. Tried to force me to buy in house parts for something that is a issue. Didn’t notice issue that my vehicle actually had. Tried to force me to buy in house parts for something that is a issue. More

The dealership is professional and the employees are nice. The service was satisfactory ad eficient nice. The service was satisfactory ad eficient More