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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,608 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,608 reviews

January 26, 2024

My scheduled appointment was in question and I was told I could not be serviced or I would have to wait 2-3 hours, which is the normal wait time anyway. I've had my car serviced there for 13 years, so I woul More

by NEKEDAK
Recommend Dealer
No
Employees Worked With
Herberto Delgado
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Jan 26, 2024 -

Volkswagen of Downtown Chicago responded

Dear Nekedak, 13 years is a long long time to be a customer of ours. I am sorry we let you down. If you can call me directly, I would like to personally apologize and see if I can make it up to you. Thank You, Mike, General Manager VW of Downtown Chicago. 847-477-3724

January 25, 2024

No discount promotions for my service. No complimentary car wash. I arrived 30 minutes early for my appointment and it still took over 2hours for them to finish More

by HENDRIXSEAN1
Recommend Dealer
No
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Jan 28, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please feel free to reach out to Vale Barrera at 312-628-4848. Thank you!

Mar 20, 2024 -

Volkswagen of Downtown Chicago responded

hello Sean Hendrix. I apologize we missed this. Can I offer you a complimentary wash? Please let me know. All you would need to do is text me and I will set it up. Thank you and please accept my apologies. Mike 847-477-3724

January 25, 2024

The service is always good and honest. The dealership itself is well maintained. They have 2 private waiting rooms were I was able to take a few work calls while my automobile was being se More

by pierre.sanders
Recommend Dealer
Yes
Employees Worked With
Aaron Austin, Aaron Austin
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Jan 25, 2024 -

Volkswagen of Downtown Chicago responded

Pierre, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

January 24, 2024

Rep for service above when I dropped my car keep shaking his head that I was given approval to drop off. More

by RUSSELL.KOOK
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jan 25, 2024 -

Volkswagen of Downtown Chicago responded

Russell, Thanks for sharing your thoughts about your service experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 24, 2024

Hi Aaron has a very nice customer service. He was friendly, clear with the information I needed. I had a great experience. More

by flaviaworld
Recommend Dealer
Yes
Employees Worked With
Aaron Austin, Aaron Austin
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Jan 25, 2024 -

Volkswagen of Downtown Chicago responded

We are very happy to hear Aaron provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

January 23, 2024

Luis is an excellent service manager who provides updates and communicates well Great customer service More

by LISAKEYIL
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jul 08, 2024 -

Volkswagen of Downtown Chicago responded

Lisa, we are delighted to hear that Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 22, 2024

The dealership was convenient, flexible about drop off time, and communicative. I’ll bring my car here for all future services. More

by THEANGELINOFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Herberto had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

January 21, 2024

It was a pleasure to work with Saul, Rocco and Michael. I feel my vehicle was appraised carefully and fairly. Saul also went above and beyond. I lost the original check and he took the lead to generate a r More

by leelandbrettgraham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Garcia, Rocco Cesario, Michael Zafiriou
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Jan 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

January 20, 2024

Saul was great! Very thorough and made the experience easy. I will look forward to working with him again in the future! More

by Vfo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saul Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Saul, and it was a pleasure having you at the dealership. We appreciate your review!

January 20, 2024

Saul was a good communicator and paid me a fair price on my used car More

by Munverr2
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Saul Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Volkswagen of Downtown Chicago responded

We are so glad that we had the opportunity to work with you, and that Saul could make this a top-notch experience. We look forward to continuing to serve you in the future!

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