Volkswagen of Downtown Chicago

My husband and I were in the market for a new car and we knew we wanted a VW. Fletcher Jones was extremely professional and responded to our wants and needs immediately. The greatest car buying experience knew we wanted a VW. Fletcher Jones was extremely professional and responded to our wants and needs immediately. The greatest car buying experience ever. We would recommend it to anyone in the market for a VW. Thanks Dennis and Finn!! More

It was a pleasure doing business at Fletcher Jones. The customer service was great and I believe I got a great deal on my new vehicle (they worked out a deal right around my tight budget without a down pay customer service was great and I believe I got a great deal on my new vehicle (they worked out a deal right around my tight budget without a down payment). Adam and Dave answered all my questions and they also did a great job explaining the details of my lease. Adam seemed to be an expert regarding the vehicle and knew about all of the features and benefits on the 2012 Passat. They genuinely seemed to care about my experience and were at all times very friendly. Overall, it was a great experience and I look forward to doing business at Fletcher Jones in future. More

The experiance from start to finish with Fletcher Jones was great. We did initial contact through email to discuss availability of certain colors and models (tdi jetta) Once we have narrowed down the sea was great. We did initial contact through email to discuss availability of certain colors and models (tdi jetta) Once we have narrowed down the search and the pricing online with Dennis and Alicia I came in and purchased the jetta with my wife. The purchase experiance was seamless and we were able to get the car we wanted for the price we wanted. Thank you for everyones help. Dan Lundstedt More

Dennis was a pleasure to work with, he was the ideal salesman as he was readily available but not too pushy. He was knowledgeable about the cars and I would refer my family and friends to him. He was t salesman as he was readily available but not too pushy. He was knowledgeable about the cars and I would refer my family and friends to him. He was the best dealer I encountered from amongst several dealerships in the area. More

Dennis was an exemplary sales representative, arranging a test drive and providing all the relevant information about my VW lease in a courteous, competent and comprehensive manner. test drive and providing all the relevant information about my VW lease in a courteous, competent and comprehensive manner. More

We came to the dealership as first-time car buyers and had a great experience. Dennis Carolan was very helpful, patient, and willing to take us out a few times on a test drive and answer all of our questi had a great experience. Dennis Carolan was very helpful, patient, and willing to take us out a few times on a test drive and answer all of our questions. I feel that the rest of the staff was also helpful. We did our research, got a very fair price, and was overall very appreciative of the time Dennis took with us. we are very happy with the car we got (tdi sportwagen) and would highly recommend this dealership and salesman to friends and family. More

This is the worst dealership. I would strongly encourage anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and then tried to deny it. They also have tried to charge me for unnecessary repairs. Look for another VW dealership even if it's out of your way. More

Dennis was professional, went out of his way to locate the car I wanted and brought it in the same day, worked a good deal resulting in the sale. I'd recommend people to him. the car I wanted and brought it in the same day, worked a good deal resulting in the sale. I'd recommend people to him. More

First time buying a car in 9 years and this was a great experience. Salesman was not pushy at all, was friendly and willing to work with us. Got the car we wanted and are very happy with everything. experience. Salesman was not pushy at all, was friendly and willing to work with us. Got the car we wanted and are very happy with everything. More

Fletcher Jones was honest about the price of the vehicle from the start. They never tried to add any hidden costs and were transparent throughout the entire buying process. Joe Swaim was wonderful and was c from the start. They never tried to add any hidden costs and were transparent throughout the entire buying process. Joe Swaim was wonderful and was completely honest about the car, the price, and the financing available to me. He understood what we were looking for and never tried to push us into any extra costs. He presented our options and let us make our own decision without any pressure. Fletcher Jones seems to understand that car buying should be a pleasant and exciting experience instead of a stressful fight for a realistic price. We appreciated that Joe was straight forward with us and told us what was available given credit scores and financing. He never gave a sales pitch and understood that if we were going to buy the car it would be based on the car, not on a sales technique designed to manipulate people. While at the dealership, Joe never made us feel uncomfortable or like we needed to be defensive. I felt we could be honest about what we wanted with the car and with financing and he would listen to our needs and do his best to accommodate us. Overall it was a wonderful experience and I would highly recommend Fletcher Jones and Joe Swaim to anyone looking to purchase a new or used vehicle. More