Volkswagen of Downtown Chicago

Wonderful staff I keep my cars forever, so it's a big deal when I have to purchase one. All of the staff here was friendly, professional, and patient. I must emphas I keep my cars forever, so it's a big deal when I have to purchase one. All of the staff here was friendly, professional, and patient. I must emphasize patient as I was highly indecisive and kept changing my mind on which car I would purchase. I especially appreciated not feeling pressured to make a decision. I think of sales people as "hawkers," but not this team. It was an overall positive experience. More

A delightful experience Ronald Conner was absolutely marvelous as my sales person...not a hard sell....and extremely patient with all my questions. Would absolutely purchase Ronald Conner was absolutely marvelous as my sales person...not a hard sell....and extremely patient with all my questions. Would absolutely purchase another car from him!! More

Christina Priovolos is AMAZING!!!! Christina was very straight forward and researched the best deal for me, knowing what I was looking for. In the past at another dealership, I have had Christina was very straight forward and researched the best deal for me, knowing what I was looking for. In the past at another dealership, I have had some shady interactions with sales reps, but this experience was very satisfying. Very personable and informative, Christina streamlined our day, and we were able to complete a deal within a couple of hours. I would definitely recommend asking for Christina to others if you're looking to fitted for a new car...tell her I sent you! More

Got more than I thought I had been to a few VW dealerships and was working on getting a new Eos. Then hubby found a used 2013 Eos at this dealership that was a better trim le I had been to a few VW dealerships and was working on getting a new Eos. Then hubby found a used 2013 Eos at this dealership that was a better trim level than the new one. But it was used and not in my preferred color. I went to look at it anyway and realized that it had all the options my current car had and then some. I first talked to Olzi and liked him immediately. He took me for a test drive and I really liked the car, but I still was torn between it and the new one. I decided to go home and figure out which car I wanted to go with. The new car dealer was willing to knock another $200 off, so I went back to Fletcher to see if they could give me a better price. That's when I met Christina (I had also talked to her by phone) and she was so nice! They came up with a price I felt comfortable with and I ended up buying the car. Olzi gave us a crash course on the car and I discovered all the wonderful options it had and now I'm really happy I bought the car. Plus, the next day I discovered that the car also has a hard disc drive which Olzi either forgot to mention or maybe didn't realize but it's a nice surprise. Everyone I met at Fletcher was great, even the finance guy (that's always the most stressful part of the buying experience IMO). Overall, a really good buying experience. More

Impeccable Service! The customer service I received from this dealer specially form sales agent Cristina Priovolos was by far the most pleasant and smooth I had in many m The customer service I received from this dealer specially form sales agent Cristina Priovolos was by far the most pleasant and smooth I had in many many years. And working for a major airline I know what customer service really means. I emailed Sunday night expecting to receive a quote in a day or two. But to my surprise I received a call from Cristina Monday morning. Never felt pressured but I was invited for a test drive and got all my questions answered. I was greeted by all the staff and Cristina, was offered beverages and after a quick chat we went on a test drive for a VW CC Sport Plus. And OMG fell in love with the car. Test drive felt like driving around Chicago with an old friend. Back at the dealer I wanted to use my credit union but they offered me an interest that I considered to high. Then Cristina offered the VW Credit finance and in a few minutes it was approved and nobody can beat the deal I was presented with. Not only I got a low interest rate but was presented with other service packages that truly made this experience unique. I want to commend her incredible sales and social skills that would make the trivial process of buying a car a memorable one. Olivo Santiago-Madera PS Last but not least Mario Bova the finance officer is a great guy, he made everything possible to get me a good rate and guided me through the whole process in a very friendly and professional way. Good job! More

How it should be done ! In the market to purchase a new VW, we where interested in the Sportwagen at another dealership. Was not comfortable with the other dealerships sales In the market to purchase a new VW, we where interested in the Sportwagen at another dealership. Was not comfortable with the other dealerships sales approach, so i went online and was Contacted the next morning by Christine from Fletcher Jones, i asked her to send me a quote on a tdi sportwagen with the trim i was looking for, she replied within minutes with my quote, i called her, the family and i set a time. She had the particular model waiting for us outside for a test drive, we where pleased with the car. She invited us to her office to number crunch, we went back and forth a couple of times to get the rate we where more comfortable with. Christine and her team showed great patience and this is why they move inventory! More

I bought a VW CC Sport in March 2014 from Jason. The experience was great. Service was pretty fast and I thought that, compared to other dealerships, everything was pretty straightforward in regards to experience was great. Service was pretty fast and I thought that, compared to other dealerships, everything was pretty straightforward in regards to the vehicles and financing options. Dave was also very helpful and considerate in helping find a suitable financing option. These guys really went out of their way to get me the car I wanted and I can say that I really appreciated that. Also - Jason made the process very smooth by handling most of our business via email and over the phone which was great for me given i work an extremely busy schedule. I would definitely recommend this dealership to other potential buyers as my experience has been an indication that they are good business people there. One other thing that stuck out - Jason seem really knowledgeable about the vehicle as well as honest. That really helps the buying experience when you are dealing with people of integrity (will tell you pros and cons of the vehicle). More