Volkswagen of Downtown Chicago

2nd Car from Fletcher Jones. I like 'em Came in for a quick look at the sales floor: An hour later we were cruising along the LSD in a CC. It was painfully easy to trade in my 2007 GTI and Came in for a quick look at the sales floor: An hour later we were cruising along the LSD in a CC. It was painfully easy to trade in my 2007 GTI and drive off in my new, CC. I'm familiar with Fletcher Jones from my old car (I used all dealership services for the first 5 years with nary a problem. Of course I went to another mechanic for the past 2 years, because I'm not a crazy person.) so I know what kind of relationship I'm entering. I'm confident they will continue to me respectful to me. Jamie was our fantastic Salesperson and Raphael made sure everything was set. You'll give Fletcher Jones a hearty thumbs up. (Not that other finger.) More

Great People, Slow Service Great group of folks! I dropped in on a Saturday and it was very busy. My trade in took about 3 hours to complete....if it was quicker I would have gi Great group of folks! I dropped in on a Saturday and it was very busy. My trade in took about 3 hours to complete....if it was quicker I would have given 5 stars. More

Amazing My first new car purchase in nearly 20 years started off as merely a casual pop-in to see a car up close. Randy was very accommodating and answered a My first new car purchase in nearly 20 years started off as merely a casual pop-in to see a car up close. Randy was very accommodating and answered all of my questions and I left the dealership knowing which car was for me. Fast forward 1 week and I'm driving off in my new Golf and couldn't be happier both with the car and the purchasing experience. Jason, Raphael, Randy and the whole team at Fletcher Jones did a great job in a no pressure environment to make sure I was taken care of and had my needs met. I'd recommend Fletcher Jones to anyone. Thanks guys! More

Helpful, friendly people Everyone I encountered was helpful and kind. I could not ask for a better place to do business with for car buying and service. It was a very good Everyone I encountered was helpful and kind. I could not ask for a better place to do business with for car buying and service. It was a very good experience. More

great service! VW service is excellent, with clear upfront estimates, good communication, and great repair work. I have an older GTI and have found all the members o VW service is excellent, with clear upfront estimates, good communication, and great repair work. I have an older GTI and have found all the members of the VW service team are very helpful and knowledgeable in resolving problems with my car. Thanks! More

Excellent service at FJ VW. I'm very satisfiedwith the way oscar and the guys at the service department handled my situation. since the time when I entered the service department I'm very satisfiedwith the way oscar and the guys at the service department handled my situation. since the time when I entered the service department until I got the vehicle. More

Very pleased Communication was excellent. No surprises. Appreciated the free shuttle. I made an appointment for a free first time customer inspection of my 2 Communication was excellent. No surprises. Appreciated the free shuttle. I made an appointment for a free first time customer inspection of my 2003 VW Jetta. Heberto was my service advisor. He was friendly, professional, knowledgeable and thorough. I left my car for the day and Heberto kept me updated as to the progress of the inspection and the final results of the inspection. Nice work. More

Service was good. I took my certified recently purchased Jetta Hybrid in for service and was satisfied with service. However when I made the appointment by phone, neve I took my certified recently purchased Jetta Hybrid in for service and was satisfied with service. However when I made the appointment by phone, never received email confirm. My service tech on day of service was friendly, courteous, prompt and informative. More

My service review 9.2015 Excellent service and immediate attention, good and timely communications re: status via text and phone. I just came in to replace a key battery but A Excellent service and immediate attention, good and timely communications re: status via text and phone. I just came in to replace a key battery but Adam spotted a potential problem and got it checked within a couple of hours. I appreciated that. More

fuse box Where the xxxx is the fuse layout - yet no one wants to help. Every manual through 2014 has the layout - 2015 doesn't. This will be my 3rd time in ser Where the xxxx is the fuse layout - yet no one wants to help. Every manual through 2014 has the layout - 2015 doesn't. This will be my 3rd time in service for petty xx - CONTROL FREAKS VW IS! More