Volkswagen of Downtown Chicago

very professional knowledgeable everything met expectations. Service work was clearly described and there was no pressure to add additional services. Service writer was knowledgeab everything met expectations. Service work was clearly described and there was no pressure to add additional services. Service writer was knowledgeable and kept me up to date on progress of service. More

Fantastic Service on Every Level From the professionalism of my tech advisor, Adam, to both of my courtesy drivers, and even the valet guys - everyone was top notch. I recommend them From the professionalism of my tech advisor, Adam, to both of my courtesy drivers, and even the valet guys - everyone was top notch. I recommend them to anyone. More

Always great service at Fletcher Jones! Kind and professional service staff. Clean, quality mechanic workmanship. Easy drop off-shuttle to /from work. No hassle pick up o at Fletcher Jones! Kind and professional service staff. Clean, quality mechanic workmanship. Easy drop off-shuttle to /from work. No hassle pick up of my car. What else do you want?! Thanks to all at Fletcher Jones for a pleasant experience with you. More

Good and timely service The service and friendly people will always bring you back to experience this type of commitment from any business plus I like the coffee and pastries The service and friendly people will always bring you back to experience this type of commitment from any business plus I like the coffee and pastries as well More

Attentive customer service Robert was my contact and explained everything that was going to be serviced with my car. He sent me updated in a timely manner and made sure that my Robert was my contact and explained everything that was going to be serviced with my car. He sent me updated in a timely manner and made sure that my car was ready at the time I was able to pick it up. More

Great deal Comfortable process Very comfortable no pressure process in buying a car. Everyone we dealt with was friendly, helpful and informative. A great deal on our VW Golf Sp Very comfortable no pressure process in buying a car. Everyone we dealt with was friendly, helpful and informative. A great deal on our VW Golf Sportswagen TSI and one we could not refuse! Completely satisfied with the whole transaction. More

Oil Change Servando took very good care of me. I came in for a routine oil change and he checked my car out to let me know if I needed anything else serviced soo Servando took very good care of me. I came in for a routine oil change and he checked my car out to let me know if I needed anything else serviced soon, such as new brake pads and filters that needed to be changed. I also had a few light bulbs that were out that I wasn't aware of and they made sure to replace them all (after I paid my $50 deductible of course). They have really good service here and although I had to pay them a visit 3 times in the same week, the service was consistently good. Thanks for everything!! More

Swift, courtesy service. I will use this dealership again. I didn't purchase my vehicle at this dealership, but will utilize their service center for ALL of my auto care needs I will use this dealership again. I didn't purchase my vehicle at this dealership, but will utilize their service center for ALL of my auto care needs. More

Jose es el Jefe! Jose was a tremendous help and full of information to help with my vehicle throughout the process. Informed me of all the current car issues, as well Jose was a tremendous help and full of information to help with my vehicle throughout the process. Informed me of all the current car issues, as well as potential mechanical problems, thus offering services I would have never thought about. Thanks for your consistent help and expertise!!! More

THOROUGH CAME IN TO HAVE A HEADLAMP REPLACED. NOT ONLY WAS THE HEADLAMP REPLACED BUT I GOT A THOROUGH INSPECTION AND A SUMMARY OF POTENTIAL PROBLEMS THAT SHOU CAME IN TO HAVE A HEADLAMP REPLACED. NOT ONLY WAS THE HEADLAMP REPLACED BUT I GOT A THOROUGH INSPECTION AND A SUMMARY OF POTENTIAL PROBLEMS THAT SHOULD BE ADDRESSED! MR. LOPEZ SAT DOWN WITH ME AND EXPLAINED WHICH PROBLEMS SHOULD BE ADDRESSED IMMEDIATELY AND THOSE THAT COULD BE ADDRESSED LATER! More