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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
April 01, 2016
2012 tiguan servíce the best service in Chicago,complete work on the same day, quality service and recommended the staff is totally professional simply the best, thanks the best service in Chicago,complete work on the same day, quality service and recommended the staff is totally professional simply the best, thanks Heberto Delgado for all the help .. More
by edumason
Employees Worked With
HEBERTO DELGADO
March 24, 2016
Professional Service At Fletcher Jones you are treated like family , from the time that you drive into the dealership until you exit after being service. Customer service At Fletcher Jones you are treated like family , from the time that you drive into the dealership until you exit after being service. Customer service is paramount. More
by LMT
Employees Worked With
Jose Garcia
March 23, 2016
Perfect The overall team strives for excellence and it shows from start to finish. Furthermore, they were able to provide shuttle rides to and from my schedul The overall team strives for excellence and it shows from start to finish. Furthermore, they were able to provide shuttle rides to and from my scheduled appointments. More
by Hello123
Employees Worked With
Herberto Delgado
March 22, 2016
They went above and beyond Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly with Volkswagen so that our repairs were covered by the factory warranty. We appreciate it! More
by rdkees
Employees Worked With
Robert Negrete, Chad Holsinger
March 21, 2016
All was smooth and easy Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot w Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot was very nice and professional. More
by tom312
Employees Worked With
Adam Khamsot
March 18, 2016
Great customer service. As soon as you walk in, there's a friendly face to greet you. It's a great experience from beginning to end. I will definitely be going back. As soon as you walk in, there's a friendly face to greet you. It's a great experience from beginning to end. I will definitely be going back. More
by Janthina24
Employees Worked With
Robert Negrete
March 17, 2016
Jose Garcia is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to deal with and stay in touch with customers More
by jns501
Employees Worked With
Jose Garcia
March 17, 2016
Outstanding service Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortabl Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortable while I was able to work on some things. More
by jdbchiguy
Employees Worked With
Oscar Rivera
March 09, 2016
Service Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. More
by EdithRuiz
Employees Worked With
Adam
March 07, 2016
Friendly and Fair; A Bit slow on Saturday Bought a CPO Tiguan. Good sales team (Hysen) and delivery support. Fair trade in value on very worn A4. Strong finance manager too. The certifie Bought a CPO Tiguan. Good sales team (Hysen) and delivery support. Fair trade in value on very worn A4. Strong finance manager too. The certified used Tiguan to be bought would not start at test drive time; new battery and fuel filled. VW should upgrade its basic warranty coverage for certified used. More
by TomCarBuyer
Employees Worked With
Hysen Alickolli
