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Volkswagen of Downtown Chicago
Chicago, IL
2,606 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,606 reviews
May 10, 2016
As usual, the technicians were courteous and competent. The All of your staff are friendly accommodating and competent. I arrived on time and the work was started immediately. I also used your shuttle service a All of your staff are friendly accommodating and competent. I arrived on time and the work was started immediately. I also used your shuttle service and both drivers were exceptional both in their manners and their ability to get around the city. If I din not live in Michigan I would use your service department for all of my needs. More
by Dennis M Page
Employees Worked With
Bad with names. Sorry
April 28, 2016
Great service - new service options that save time Great service with some amazing new options such as texting progress as well as phone calls to explain repairs. Also I could call ahead so my car was Great service with some amazing new options such as texting progress as well as phone calls to explain repairs. Also I could call ahead so my car was ready to drive out when I arrived. 10 service. It is meaningful and nice to have a service organization that is completely focused on the customer. Exemplary service. More
by Carol S
Employees Worked With
Servando Lopez
April 27, 2016
Always 100% Always such a great experience! The staff are great... Every single one of them every step of the way. Having my vehicle serviced is simple. Always such a great experience! The staff are great... Every single one of them every step of the way. Having my vehicle serviced is simple. More
by Tharks
Employees Worked With
Servando Lopez
April 24, 2016
VW repair I needed to have my VW R tire and rim repaired/replaced. The best aspect was the timely and informative updates, which were very helpful. I needed to have my VW R tire and rim repaired/replaced. The best aspect was the timely and informative updates, which were very helpful. More
by mjf
Employees Worked With
servando lopez
April 21, 2016
Excellent experience as always!! I love coming to this VW dealership bcz the people here are amazing, service is amazing, waiting area is clean and their estimated time of waiting is I love coming to this VW dealership bcz the people here are amazing, service is amazing, waiting area is clean and their estimated time of waiting is very accurate. More
by JJ Mack
Employees Worked With
Servando
April 18, 2016
Great service I had an issue with my door making noise while opening. They fixed it quickly, included a car wash and were very nice & professional. Great dealership I had an issue with my door making noise while opening. They fixed it quickly, included a car wash and were very nice & professional. Great dealership! Im very happy with my Volkswagen Tiguan & and all the folks at Fletcher Jones Volkswagen dealership. Thank you! More
by happycustomer
Employees Worked With
Robert Negrete
April 13, 2016
Flat tire Great service - quick ananlysis of needs, follow up by phone to explain issue, delivered car clean and with new tire in less than 2 hours Great service - quick ananlysis of needs, follow up by phone to explain issue, delivered car clean and with new tire in less than 2 hours More
by Tiguan
Employees Worked With
Servando
April 13, 2016
Gained a new customer Servando was very helpful and was able to answer all my questions. Very informative and smooth transaction. Satisfied with my service and Visit. I wil Servando was very helpful and was able to answer all my questions. Very informative and smooth transaction. Satisfied with my service and Visit. I will be a returning customer. More
by a_munoz08
Employees Worked With
Servando lopez
April 06, 2016
Jetta Service Very happy as always. Employees professional as always. Requested service completed, left for an extra day because we needed new tires. Updated on ser Very happy as always. Employees professional as always. Requested service completed, left for an extra day because we needed new tires. Updated on service and when completed. More
by Jetta
Employees Worked With
Adam Khamsot
April 01, 2016
Satisfied, as always! Another seamless visit for service to Fletcher Jones Volkswagen. In and out quickly, great communication throughout the day as to the status of the s Another seamless visit for service to Fletcher Jones Volkswagen. In and out quickly, great communication throughout the day as to the status of the service and clean car when I picked it up. More
by Julie
Employees Worked With
Herberto Delgado
