Volkswagen of Downtown Chicago

The usual excellent service As always, Fletcher Jones has backed up their commitment to quality service with action, not just words. I am totally satisfied with how I'm treated a As always, Fletcher Jones has backed up their commitment to quality service with action, not just words. I am totally satisfied with how I'm treated and with the competent work completed on my car. More

Brought in Passat for 40,000 mile check-up. All work done and communication very well. Adam kept me well informed. I will definitely come back for service and potentially purchase new car. Al All work done and communication very well. Adam kept me well informed. I will definitely come back for service and potentially purchase new car. Also appreciated courtesy service for drives to & from while car being worked on. More

Customer Service Sam was very helpful and aided me with what I needed. I would recommend to my friends that need car service to come here. Very Satisfied Customer!!! Sam was very helpful and aided me with what I needed. I would recommend to my friends that need car service to come here. Very Satisfied Customer!!! More

Great Service Robert was great. Did an amazing job I communicating every detail in my car. I will definitely come back and work with him. Thank you so much! Robert was great. Did an amazing job I communicating every detail in my car. I will definitely come back and work with him. Thank you so much! More

Great service Great customer service at this dealership. Friendly service and they go above and beyond. I'm very satisfied with the service I received from Herber Great customer service at this dealership. Friendly service and they go above and beyond. I'm very satisfied with the service I received from Herberto Delgado. More

Efficient service and great use of technology The service department was efficient and completed the work on time as promised. I really appreciate how I can now pay for my service online before I The service department was efficient and completed the work on time as promised. I really appreciate how I can now pay for my service online before I arrive to pick up my car. It really speeds up the process, especially when my service advisor, Adam, keeps in touch via text. He was able to have my car waiting for me when I arrived and I literally walked in to sign 2 sheets of paper and grab my keys...in about 90 seconds! I was even able to print my own service paperwork and receipt at home to also save time. Well done everyone ! More

Efficient and professional Work was completed in a timely, professional manner. Service rep kept me informed throughout the process. I am very satisfied. I am not satisfied Work was completed in a timely, professional manner. Service rep kept me informed throughout the process. I am very satisfied. I am not satisfied with being forced to complete at lease a 25 word review! More

Excellent Service Car had an emergency light that came on while daughter was driving. Auto was towed in free of charge in the evening and is was resolved by 9:30am next Car had an emergency light that came on while daughter was driving. Auto was towed in free of charge in the evening and is was resolved by 9:30am next morning. Could not ask for any better service. More

Speed Plus Service The main reason why I continue to lease cars through Fletcher Jones is because of their amazing service group. For being a dealership in the city th The main reason why I continue to lease cars through Fletcher Jones is because of their amazing service group. For being a dealership in the city they make the experience enjoyable. The staff knows how valuable your time is so they get you in and out at break neck speed. More

Great service Service identified some issues that were not part of the service package but needed to be addressed. They charged less than typical tire dealers to r Service identified some issues that were not part of the service package but needed to be addressed. They charged less than typical tire dealers to replace our 8-year old worn front tires. They also looked carefully at our extended warranty to be sure we weren't charged for items covered under it. More