Volkswagen of Downtown Chicago

Went in looking to buy a new car. Sales department help me out greatly. Help me to find the car I was looking for would reccomend going to this dealership me out greatly. Help me to find the car I was looking for would reccomend going to this dealership More

Evalauted the problems and scheduled repair. The entrance is quite tricky - you have to make a sharp turn in and out and it is crowded with cars but they have some employees directing customers. The entrance is quite tricky - you have to make a sharp turn in and out and it is crowded with cars but they have some employees directing customers. I was provided a Lyft to get home. When big problems were found, they offered a loaner car. Only issue I had was they initially advised of a problem that I had fixed previously, still under warranty. I had to tell them that I had this done recently. They really should have known that. I could easily have forgotten that. I was also somewhat shocked by the stimate for rear shocks for the car, over $1,200. I declined that as I want to get a comparative estimate first. Communications by text were good and they kept me reasonably informed of what was going on and when I would get the car back.. Overall, a reasonably good experience and I did not have to pay too much out of pocket. More

Worked hard to "make it right" This dealership wanted to "make it right" per Michael Zafirious. That wasn't easy in my case - I was upside down on the loan for my trade in, purchasi This dealership wanted to "make it right" per Michael Zafirious. That wasn't easy in my case - I was upside down on the loan for my trade in, purchasing a 2009 model that was hard to finance and showed up on a busy holiday weekend. It took several visits to figure out the financing and, in the meantime, we realized the car had a broken driver side mirror and needed some TLC detailing. The service team was easy to work with and my sales team covered the services so now I am a very happy owner. I expect to continue working with downtown VW for service going forward. More

Great service. Miguel kept me in the loop throughout the process. I purchased my vehicle thorough VW of downtown Chicago and the process was easy. process. I purchased my vehicle thorough VW of downtown Chicago and the process was easy. More

Great Courteous Personnel Great customer service, and very cognizant of my time. I was in and out quickly, considering I bought my car from my lease. I had other appointments Great customer service, and very cognizant of my time. I was in and out quickly, considering I bought my car from my lease. I had other appointments and due to their efficiency I was able to get to them on time. More

Windshield wiper Got scammed for a damaged windshield wiper that was damaged by dealership. This part should have been replaced without customer even knowing. Instead Got scammed for a damaged windshield wiper that was damaged by dealership. This part should have been replaced without customer even knowing. Instead the dealership wanted to charge the customer for item. Worst part, drove away without knowing wiper blade was not on armature. Had to complain, and got a credit. Purely dropped the ball. Hope dealership did the other claimed services. More

Everyone has a great attitude. They wanted the help me with my issue. I appreciate that. Why do I need to say more? Great people!!! with my issue. I appreciate that. Why do I need to say more? Great people!!! More

Another good experience I went to VW because there was a noise on the back of my car. As always, Miguel Meza, was very attentive and professional. I drive around the block wi I went to VW because there was a noise on the back of my car. As always, Miguel Meza, was very attentive and professional. I drive around the block with Val to try to identify the noise and he came up of some explanation. Not sure if this is going to work but that's another story. I had to came back a second time on the same day because the Apple Car Play was not working and the tire pressure light went off. Again, Miguel Meza, helped me, assessed the situation and everything was working again 30 minutes later. Thank you, Miguel Dalmeida More

Excellent service. Adam Khamsot was the best!He Excellent service. Adam Khamsot was the best! He explained the service & synced my phone. He gave me options regarding a replacement key that has b Excellent service. Adam Khamsot was the best! He explained the service & synced my phone. He gave me options regarding a replacement key that has been misplaced. More

Recall for sunroof drainage. Fast and friendly service for a minor recall. I was able to receive a next day appointment, received a paid car service to work after I dropped my car Fast and friendly service for a minor recall. I was able to receive a next day appointment, received a paid car service to work after I dropped my car off and service was completed on time. More