Volkswagen of Downtown Chicago

What you expect, minus the slimeballs My wife and my experience at VW Downtown was painless and straight forward. The sales team was kind and relatable, and the finance department was over My wife and my experience at VW Downtown was painless and straight forward. The sales team was kind and relatable, and the finance department was overwhelmingly simple. I know there are several nasty reviews for this spot, and I think they're unwarranted. I have nothing but positive things to say about this dealer. Big shout out to Angie and Donnie. More

New Purchase Friendly staff, great location, and competitive pricing. Purchased a new vehicle, which we are enjoying thus far. We traded in a used vehicle, an Friendly staff, great location, and competitive pricing. Purchased a new vehicle, which we are enjoying thus far. We traded in a used vehicle, and the process was pretty straightforward & easy. More

Costumer They sold me a warranty that was supposed to be included in the price of the vehicle. Sales manager Denis did not provide me a good deal They sold me a warranty that was supposed to be included in the price of the vehicle. Sales manager Denis did not provide me a good deal More

minor headlamp adjustment related to a safety recall notice The issue I needed to have addressed was taken are o promptly and, as promised, at no cost. The repair was done in a timely manner, and my ar was wash The issue I needed to have addressed was taken are o promptly and, as promised, at no cost. The repair was done in a timely manner, and my ar was washed and given a courtesy "service assessment." More

Safety recall notice. Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his dil Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his diligence is an asset to the Vw Family. More

Great experience To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The wo To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The work was done within the time frame promised. More

Service was excellent Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of t Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of the maintenance.. More

my experience The salesman , Mr. Prince was excellent. The financial person did a good job, but he sent us to a currency exchange to apply for a personal license p The salesman , Mr. Prince was excellent. The financial person did a good job, but he sent us to a currency exchange to apply for a personal license plate at Chicago and Clark , and the currency exchange was closed down. Not just closed but out of business.. That was frustrating There was not more than 30 minutes to get from the salesperson to the financial perosn, which is good More

service was excellent-Adam was very helpful My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost More

New Atlas From start to the finish this was hands down the best experience I have ever had at a dealership! We tried several dealerships and were not as sati From start to the finish this was hands down the best experience I have ever had at a dealership! We tried several dealerships and were not as satisfied with the process so we looked online and found Jason in Chicago. Jason guided me in the selection of my new Atlas. Jason's knowledge helped me to decide what features meant the most to me allowing me to choose the model I wanted. The process was extremely fast and efficient. Once the decision was made Jason quickly located a vehical, completed the financing process and had the paperwork prepaired. The vehical was delivered on time and clean / neat as expected. We simply could not have hoped for a better experience. More